Claims Manager - Medical Malpractice & EPL/D&O (Hybrid)

Baystate Health; Springfield (MA); Hybrid; USD 119,000 - 162,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Tuition & Training

Career Growth

Retirement

Paid Time Off

Job summary

Baystate Health is seeking a Claims Manager to oversee complex self-insured professional liability, general liability, EPL/D&O, and Community Provider Insurance claims.

You will lead investigations, manage defense counsel, and set reserves while coordinating with Baystate’s Claims Committees and captive board to improve safety, financial outcomes, and patient care. Hybrid schedule at 280 Chestnut Street supports flexible oversight.

Qualifications

• Seven years of managing professional liability claims, including complex cases.
• Familiarity with state and federal medical liability laws pertaining to professional, general, and EPL/D&O claims.
• Experience managing self-insured and insured claims and collaborating with risk management.

Responsibilities

• Investigates and manages complex claims, oversees defense counsel, and develops strategies.
• Attends depositions, trials, and mediations as a corporate representative and negotiates settlements.
• Monitors reserves and case development to reach appropriate resolutions.
• Oversees defense counsel, experts, and litigation management guidelines.
• Provides information to reinsurers and reports on litigation status and financial exposure.

Skills

Communication skills

Negotiation skills

Mediation

Analytical thinking

Interpersonal skills

Education

Bachelor’s Degree

Master’s Degree preferred

J.D.

Job description

Baystate Health is seeking a Claims Manager to oversee complex self-insured professional liability, general liability, EPL/D&O, and Community Provider Insurance claims.

You will lead investigations, manage defense counsel, and set reserves while coordinating with Baystate’s Claims Committees and captive board to improve safety, financial outcomes, and patient care. Hybrid schedule at 280 Chestnut Street supports flexible oversight.