Claims Manager - Casualty

Capital Insurance Group; Roseville (CA); Hybrid; USD 75,000 - 126,000; Full time

Job summary

Capital Insurance Group is seeking a Claims Manager for its Roseville, CA office. This hybrid position involves leading a claims team with responsibilities including managing complex claims, ensuring customer service excellence, and fostering a high-performance culture. Candidates should possess significant claims handling experience and people management skills, with a Bachelor’s degree preferred. Competitive compensation and robust benefits package available.

Benefits

Paid Time Off

Health benefits

401k and Roth + match

Volunteer Time Off

Wellness programs

Qualifications

• 5+ years claims handling experience or 10+ years without degree.
• People management experience is essential.
• CPCU preferred.

Responsibilities

• Develops and manages casualty claims team.
• Ensures complex claims are resolved efficiently and accurately.
• Monitors team performance and identifies improvement opportunities.

Skills

Strong communication skills

Team leadership

Claims handling

Problem-solving

Customer service excellence

Education

Bachelor's degree

Job description

Career Opportunities with California Capital Insurance

A great place to work.

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At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!

CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.

Why Choose CIG’s Claim’s Team?

CIG claims department is here to support our insureds throughout their claims process. We work directly with our agency partners and policyholders to accomplish successful claim resolutions. Join the claims operation and you can be part of a team who provides excellent service, build relationships, and achieves successful outcomes for our clients.

Accrue eighteen days of Paid Time Off during your first year

Up to eighty-seven percent of benefits covered by CIG for you and your family members

One hundred percent covered plans

Basic Life & AD&D

Employee Assistance

Leave Management

Long Term Disability

Short Term Disability (Outside of CA)

Voluntary benefit offerings

Short-term (CA only)

Voluntary Life AD&D self, spouse and child plans

Flexible Spending

Health Savings (HSA)

Hospital Indemnity

Above and Beyond Reward Recognition Program

Quarterly Above and Beyond Bonus Program

Annual Above and Beyond Bonus Program

Competitive compensation

Base compensation

Salary Management Spot Bonuses

Annual Incentive/Profit sharing program, potential payout annually based on company results.

Gym memberships, travel, shopping, restaurants, theme parks, and more

Insurance Educational reimbursement and bonus programs

Employee Referral Bonus Program

You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.

Home and Auto Insurance Discount Program.

Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!

Retirement savings benefit (401k and Roth + match)

Wellness and mental health incentive programs

Wellness platform, tools and events

Health Savings Account – match

The Claims Manager role is a hybrid position working from either our Roseville or Bakersfield, CA office.

Job Overview:

The Claims Manager is responsible for the development and performance of a casualty claims team who manage, investigate, and resolve claims of all complexities, ensuring a high-quality work product. The Claims Manager advocates for a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.

Responsibilities:

Owns the development and performance of claim team ensuring the quality, accuracy, and timely resolution of claims of all complexities including litigation. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.

Advocates claims customer service excellence by building empathy and passion for the customer experience that meets and exceeds customer expectations.

Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, rewards and recognizes employees to reinforce behaviors that ensure service excellence, and holds others accountable for the development.

Monitors the performance of the team, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.

Resolves complaints, problems, and coverage questions that are escalated from team members, escalating further if needed. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.

Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

Bachelor’s degree and 5 years claims handling experience OR 10 or more years of claims handling experience

Must have people management experience with proven ability to lead a team

Experience with litigation claims file handling, and managing general liability claims team

Strong communications skills both written and verbal

An ability to quickly learn and apply acquired knowledge essential to the position

CPCU preferred

Must be able to travel (10% of the time)

Salary Range: $75,902 - $125,239

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.