Claims Management Specialist (Construction)

Massachusetts Water Resources Authority; Norwich (MA); Hybrid; USD 98,000 - 145,000; Full time

Job summary

Massachusetts Water Resources Authority coordinates and implements the construction claims management programs for MWRA engineering and construction projects, supporting public resources and health. Posting period includes Chelsea, MA, with a generous salary range and a standard work week.

Posting Period: 09/24/2026 to 10/07/2026; Salary: $98,565.48 - $144,961.42 annually; telework up to 50% after waiting period; Work Schedule: Mon-Fri, 8:30am-4:30pm.

Qualifications

• Bachelor's degree in any field required.
• At least five years of professional services and construction contract management experience; a law degree may count for up to three years.
• Equivalent combination of education or experience acceptable.
• Valid Massachusetts Class D driver's license or equivalent.

Responsibilities

• Coordinate MWRA's construction contract claim process per policies.
• Review contractor claims and prepare materials for Engineers' Decisions.
• Provide ongoing claims mitigation advice to staff.
• Analyze claims for changes in scope, scheduling and costs; advise on actions.
• Coordinate Claims Review Group activities for independent disposition.
• Participate in negotiations and settlements to minimize costs.
• Review potential design errors and negotiate settlements with designers.
• Respond to public records requests and litigation pleadings.
• Attend meetings, hearings, or mediations with in-house counsel.
• Maintain an automated system for tracking contract claims.
• Maintain historical data on contract claims for litigation prep.
• Telework up to 50% after an initial waiting period.

Skills

Excellent communication and Interperso

Education

Bachelor's degree in any field

Tools

Microsoft Office Suite

Job description

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference in a safe, inclusive, and supportive environment.

Summary:

Coordinates and implements the construction claims management programs for all MWRA engineering and construction projects.

Posting Period: 09/24/2026 to 10/07/2026
Location: Chelsea, MA
Salary: $98,565.48 - $144,961.42 Annually, $1,895.49 - $2,787.72 Weekly
Work Schedule: Monday - Friday 8:30am - 4:30pm

Key Responsibilities

• Implements and coordinates MWRA's construction contract claim process in accordance with policies and procedures that comply with M.G.L. Chapters 149 and 30.
• Reviews contractor claims and prepares materials in support of Engineers' Decisions including contract language, related documents, drawings, interviews and correspondence.
• Provides ongoing claims mitigation advice to Construction Coordinators and Construction Management staff.
• Examines claims made by contractors and determines (in conjunction with Authority engineering and construction staff) responsibility for changes in scope of work, analyzes scheduling and financial impacts, and compliance with contract requirements and prepares written merit and procedural analysis and recommendation.
• Coordinates and manages Claims Review Group (Law, Procurement, and Construction) activities to facilitate their review and independent recommendation on the disposition of claims.
• Participates in negotiations and recommends settlement between Authority and contractors to minimize claims and avoid extensive legal costs, as requested.
• Participates in review and investigation of potential design errors and omissions assessing potential damages and liability and negotiating settlements with design engineers, as requested.
• Assists in reviewing and responding to both public records requests and litigation complaints and pleadings.
• Attends meetings, hearings, court proceedings or mediations with in-house counsel, as requested.
• Maintains and monitors an automated information system for the timely and accurate tracking and reporting of contract claims status.
• Maintains historical data and files on contract claims in anticipation of litigation.
• This position may be eligible for telework up to 50% of the work week after an initial waiting period.
• Performs related duties as required.

Required Qualifications

• A Bachelor's degree in any field; and
• Understanding of contract administration as acquired through at least five (5) years of professional services and construction contract management experience. A law degree may count for up to three (3) years of experience; or
• Any equivalent combination of education or experience
• A valid Massachusetts Class D Motor Vehicle Operators' License or driver's license from another state.

Knowledge and Abilities

• Solid background in Massachusetts construction contract law and knowledge and familiarity with MGL. C. 149, and C. 30.
• Experience overseeing and managing administrative processes related to professional services and construction contract claims.
• Familiarity with personal computers and working knowledge of Microsoft Office Suite.
• Must possess excellent communication and interpersonal skills.

Tools and Equipment Used

Office machines as normally associated with a professional office environment, including the use of telephones, personal computers, word processing and other software, email, videoconference applications, copiers, scanners and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, including office equipment, or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand and walk.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee regularly works in an office environment. The noise level in the work environment is moderately quiet in office settings. The position may be eligible for telework up to 50% of the time.

Supervision Received and Exercised

Works under the general supervision the Assistant Director of Construction.
May provide guidance to Construction administrative or professional staff.

Other Position Information

Other Position Information
PCR: 5525101
Division: Operations
Department: Engineering & Construction
Union/Grade: USW9360 Unit 6/Grade 12

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.