Claims Major Case Director

IAT Insurance Group; Alpharetta (GA); Hybrid; USD 92,800 - 130,000; Full time

Benefits offered by this job

401(k) company match

Performance-based bonus opportunities

Healthcare and wellness programs

Educational assistance program

26 PTO days + 12 holidays

Job summary

IAT Insurance Group is seeking a Major Case Unit Director to manage complex claims under commercial liability policies, including auto and trucking claims valued over $250,000. You will be responsible for directing investigations, managing litigation, and negotiating settlements.

The ideal candidate will have a significant background in insurance claims handling, with at least 12 years of experience and a strong understanding of general liability and coverage analysis. This position offers a hybrid work model and comprehensive benefits.

Qualifications

• Must have at least 12 years of claims handling experience in the insurance industry, or 16 years with a high school diploma.
• At least 8 years of General Liability claim experience with exposure of $250,000 or more.
• Excellent skills in coverage analysis and experience drafting correspondence.

Responsibilities

• Manage complex claims under commercial liability policies exceeding $250,000.
• Direct and manage independent investigators and defense counsel.
• Evaluate, negotiate, and authorize settlements.

Skills

Coverage analysis

Negotiation skills

Claims handling

General liability experience

Commercial auto handling

Decision making

Data analysis

Education

Bachelor’s degree

High school diploma with extensive experience

Job description

Location and Schedule

This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely. While we prefer candidates to work from one of our listed IAT office locations, we’re open to considering fully remote arrangements for the ideal candidate.

• Cheshire, Connecticut
• Naperville, Illinois
• Rolling Meadows, Illinois
• Sarasota, Florida
• Alpharetta, Georgia
• Virginia Beach, Virginia
• Scottsdale, Arizona
• Spring, Texas

Job Overview

The Major Case Unit Director will manage the most complex claims with significant financial exposure under commercial liability policies, including construction defect, general liability, premises and liquor liability, auto, and trucking claims valued over $250,000.

Responsibilities

• Handles highly complex exposure claims based on Claim Guidelines.
• Directs and manages use of independent investigators, appraisers, and experts; selects, directs and manages defense counsel, including approval of budgets, and develops litigation/file disposition strategy.
• Attends mediations, settlement conferences and trials.
• Reports to reinsurers as required by reporting guidelines.
• Interacts with Underwriting business partners and escalates all Time Limit Demands to management.
• Assists Senior Claim specialists with analysis of claim issues as needed.
• Verifies and analyzes applicable coverage for the reported loss.
• Maintains 24‑hour contact and appropriate communication with all stakeholders throughout the life of the claim file.
• Investigates each claim by gathering information, conducting interviews, taking statements, conducting website research, and reviewing reports and related bills.
• Identifies and addresses subrogation, contribution and SIU opportunities.
• Sets accurate and timely loss/expense reserves in compliance with Claim Guidelines.
• Evaluates, negotiates, and authorizes settlements within designated authority.
• Selects, directs and manages vendors and counsel, including approval of defense budgets.
• Negotiates directly with claimants and claimant attorneys upon receipt of critical information.
• Drafts correspondence such as coverage letters to stakeholders as required.
• Maintains resident/nonresident adjuster licenses as required.
• Performs other duties as assigned.

Qualifications

Must Have

• Bachelor’s degree with a minimum of 12 years of claims handling experience in the insurance industry, or high school diploma with 16 years of relevant experience.
• At least 8 years of General Liability claim experience and Commercial Auto handling, focused on claims with an exposure of $250,000 or more including both primary and excess losses.
• Excellent coverage analysis skills and experience drafting coverage position correspondence.
• Extensive experience with general liability, construction defect, garage, commercial trucking and identifying coverage issues.
• Experience handling litigated files and directing defense counsel.
• Excellent negotiation skills.
• Ability to travel an average of 4 days per month.
• Licensure as required by respective states.
• Ability to analyze data, utilize sound judgment, and make supported decisions.
• Authorized to work in the United States and must not require current or future visa sponsorship.

Preferred To Have

• CPCU and other insurance related studies.
• Construction defect claim handling experience.

Compensation

The annual gross salary range is $92,800 – $130,000. Compensation also includes a base salary, performance‑based bonus opportunities, 401(k) match, profit‑sharing opportunities, and more.

Benefits

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities
• Healthcare and Wellness Programs
• Opportunity to earn performance‑based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug‑free workplace and participate in E‑Verify.