Claims Investigator - Part Time

Command Investigations; Phoenix (AZ); On-site; USD 65,904,384 - 85,962,240; Full time

Job summary

Command Investigations LLC seeks an Insurance Claims Investigator with at least 1 year of field investigations experience. You will conduct investigations, interview involved parties, and prepare detailed reports for clients in a fast‑paced environment.

The role requires you to supply your own camera and digital recorder and may involve travel across multiple states. Ideal candidates demonstrate integrity, independence, and the ability to manage multiple cases while maintaining client billable

Qualifications

• 1+ year of field investigations experience, including face‑to‑face statements and report writing.
• Required to supply own equipment (camera, digital recorder).
• Ability to travel across multiple states as needed.

Responsibilities

• Conduct claims investigations by gathering evidence and interviewing involved parties.
• Document findings and prepare comprehensive client reports.
• Handle investigations across various claim types: workers’ comp, general liability, auto, property.
• Submit daily updates on progress and observations.
• Write detailed, professional statements and investigative summaries.
• Deliver client‑ready reports meeting quality standards.
• Perform scene investigations, statements, canvassing, document retrieval, and courthouse research.

Skills

Attention to detail

Strong work ethic

Team‑oriented

Written and verbal communication

Time management

Customer service

Interpersonal skills

Multi‑tasking

Education

Associate’s or Bachelor’s degree in Criminal Justice or related field

Tools

Microsoft Word

Microsoft Outlook

Job description

Insurance Claims Investigator

Command Investigations LLC is seeking an Insurance Claims Investigator with a minimum of one year of experience to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast‑paced investigative environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can lead with excellence to provide top‑tier service with integrity that drives results. Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

Job Details

• Pay: 23‑30 (varies based on state)
• Schedule: Business hours are typically Mon‑Fri, exact times dependent on casework objectives.
• Location: Casework will be anywhere up to 2 hours from the location of the job listing.

What You Will Do

In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review. Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases.

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to maintain client billable hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client‑ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Requirements

Special Note: This role requires you to supply your own equipment, including but not limited to a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.

What We Are Looking For

• Exceptional attention to detail and accuracy.
• Strong work ethic with a willingness to learn and adapt.
• Team‑oriented mindset and open‑minded attitude.
• Ability to thrive in a focused, detail‑driven, and repetitive environment.
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook.
• Excellent written and verbal communication skills.

What You Will Bring

• Demonstrate at least 1 year of field investigations experience, including face‑to‑face recorded statements and report writing. Prior experience with multi‑lines investigations preferred.
• Travel across multiple states as needed to complete case assignments. Residing within a 30‑mile radius of the posted location is preferred.
• Hold a valid state Investigator license (or eligibility for licensure in surrounding states). Or have the ability to obtain this license upon being hired.
• Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web‑based systems, and troubleshooting basic technical issues.
• Excellent reading skills and ability to follow detailed directions.
• Independently organize casework and schedule while also providing excellent customer service and demonstrating strong interpersonal, organizational, and multi‑tasking skills.
• Flexibility and effective time management.
• Adapt to variable schedules—including nights and weekends when required. Flexible to work overtime and willingness to work the required schedule is preferred.
• Maintain a reliable, fuel‑efficient vehicle and required insurance coverage.
• Complete a Command Investigations, LLC employment application and submit pre‑employment tasks as required for employment.

What You’ll Need

• A minimum of 1‑3 years of Claims, SIU, or adjusting experience. Other related experience should be indicated on the application.
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required. Multi‑lingual is a plus.
• A reliable personally owned vehicle.
• Proper photographic recording, video recording, and audio recording equipment. Measuring tools and safety equipment also preferred.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self‑motivation, accountability, and sound judgment.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to remember and understand certain instructions, guidelines, or other information, lift up to 25 lbs/11.34 kg on occasion, sit, stand, and/or walk for long periods at a time, enter text or data into a computer using a traditional keyboard, and meet specific vision and hearing abilities.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting‑edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations LLC is an Equal Opportunity Employer.