Claims Investigator

PG&E; Oakland (CA); Hybrid; USD 78,000 - 116,000; Full time

Job summary

PG&E in Oakland is seeking a Claims Investigator to handle investigations into third-party property damage and related incidents. The role supports the Law Department with a hybrid work arrangement, combining remote work and on-site collaboration within PG&E’s service territory.

The position emphasizes investigation, negotiation, and settlement of claims, with salary ranges disclosed for Bay Area candidates and eligibility for incentive programs.

Qualifications

• Bachelor's degree or equivalent experience.
• 2 years of experience handling claims investigations.
• Valid driver's license with a clean driving record.

Responsibilities

• Investigate, negotiate, and settle third party property damage.
• Investigate and report on incidents that may potentially lead to litigation, investigation lawsuits, and reviews tender cases involving contractors and insurance carriers.
• Conduct interviews with employees and third parties to investigate claims and incidents.
• Conduct claims data analysis for trending and lessons learned; presents findings to business partners.
• Provide investigative support regarding collection cases.
• Review internal PG&E and external records, files and documents regarding incident investigations, liability and damage evaluation, and claims negotiation and settlements.

Skills

Investigation

Claims handling

Negotiation

Interviews

Data analysis

Communication

Education

Bachelor's degree

Job description

Job Category: Legal

Job Level: Individual Contributor

Business Unit: Gen Counsel, Ethics, Risk & Compliance

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Law Department provides timely, efficient and business-focused legal services to the company. The Law Department's substantive legal activities fall in three categories: Litigation, Regulatory, Contract and Corporate Services

Position Summary

You will be responsible for the investigation and resolution of third-party claims submitted to PG&E for property damage, and business interruption.

This position is hybrid, working from your remote office and your assigned work location based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

Bay Area Min: $78,000

Bay Area Mid: $97,000

Bay Area Max: $116,000

Job Responsibilities

• Investigate, negotiate, and settle third party property damage.
• Investigate and report on incidents that may potentially lead to litigation, investigation lawsuits, and reviews tender cases involving contractors and insurance carriers.
• Conduct interviews with employees and third parties to investigate claims and incidents.
• Conduct claims data analysis for trending and lessons learned; presents findings to business partners.
• Provide investigative support regarding collection cases.
• Review internal PG&E and external records, files and documents regarding incident investigations, liability and damage evaluation, and claims negotiation and settlements.

Qualifications

Minimum

• Bachelor's (BA/BS) degree or equivalent experience
• 2 years of experience handling claims investigations
• Valid driver's license with a clean driving record

Desired:

• Certified Insurance Claims Investigator (CICI)
• California Claims Adjuster license
• 4 years of experience as a claims investigator or related experience
• Experience investigating and/or administering bodily injury, property damage, and insurance claims and litigation
• Utility industry experience
• Knowledge and understanding of insurance claims, specifically casualty claims adjustment
• Knowledge and understanding of claims management, investigations, and settlements
• Knowledge and understanding of tort and contract law
• Knowledge and understanding of medical terminology
• Demonstrated ability to interact and engage multiple levels of management, leadership, personnel, and unions within an organization
• Strong client investigation and resolution skills
• Strong leadership, organizational, and interpersonal skills