Claims Field Senior Property Adjuster

AAA Auto Club Enterprises; Allentown (Lehigh County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(k) with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks an experienced claims professional to handle moderate to complex homeowner property losses. You will investigate, evaluate damages, negotiate within authority, and resolve claims in compliance with state/federal laws and company Best Practices.

You will use multiple claims systems (CACS, HUON, HOC, GUIDEWIRE) and coordinate with internal teams while ensuring cost control and timely responses to insureds. A valid license and driving are required.

Qualifications

• Bachelor-equivalent combination of education and experience.
• 4–6 years claims handling experience required.
• 4–6 years property claims administration experience preferred.
• 1–3 years construction industry experience preferred.
• Working knowledge of claims administration best practices.

Responsibilities

• Identify and obtain statements from insureds, vendors and witnesses.
• Conduct investigations to determine coverage and damages.
• Evaluate claim values based on damages data.
• Negotiate within settlement authority to resolve claims.
• Update and document claim files in company systems (CACS, HUON, HOC, GUIDEWIRE).
• Control expenses for areas of responsibility.
• Verify coverage and gather information to ensure policy applicability.
• Coordinate with internal/external departments as required.
• May attend legal proceedings.
• Respond quickly to customer needs and problems.

Skills

Claims handling experience

Investigations

Negotiation skills

Regulatory knowledge

Communication skills

Microsoft Office

Claims software

Education

Bachelor-equivalent combination of education and experience

Tools

CACS

HUON

HOC

Guidewire

Microsoft Office

Job description

Job Summary

This position handles moderate to complex claims matters involving homeowner property insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, damages evaluation, negotiation strategies, and claims resolution of moderate to complex claims. The position employs discretion and independent judgment to ensure compliance with state and federal law and established company Best Practices.

Job Summary

This position handles moderate to complex claims matters involving homeowner property insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, damages evaluation, negotiation strategies, and claims resolution of moderate to complex claims. The position employs discretion and independent judgment to ensure compliance with state and federal law and established company Best Practices.

Job Duties

• Identify and obtain statements from insureds, vendors and witnesses. Conduct phone and/or field investigations to determine coverage and damages and differentiate between allegations and facts in each loss.
• Communicate and interact with a variety of individuals. Explain benefits, coverages, and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues.
• Evaluate and determine claim values upon receipt and assessment of property damage data.
• Negotiate within settlement authority with insureds to resolve first claims.
• Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
• Control expenses for areas of responsibility.
• Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. Objectively discern and address issues that may be questioned in audit. Coordinate with internal and external departments as required.
• May attend and participate in legal proceedings.
• Respond quickly and effectively to customer needs and problems.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Prior claims handling experience. Required
• 4-6 years Property claims administration experience. Preferred
• 1-3 years Experience in the construction industry. Preferred
• Working knowledge of claims administration best practices and procedures.
• Moderate knowledge of insurance, fault assessment, negligence and subrogation principles required.
• Comprehensive understanding of vehicle and building repair procedures and third-party liability issues.
• Working knowledge of Microsoft Office suite, general computer software and claims software.
• Moderate leadership skills necessary.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• An insurance/claims adjuster license may be required for claims administration in specific states.

Travel Requirements

• Claims field duties may involve company car usage and local travel to inspect accident scenes or first‑party homeowner losses. (40% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify