Claims Field Adjuster - OK

Columbia Insurance; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) and company match

Generous paid time off (PTO)

Paid maternity/paternity leave

Professional development opportunities

Job summary

Columbia Insurance is seeking a Commercial Property Field Adjuster responsible for investigating and adjusting claims in Oklahoma. This role involves on-site inspections and ensuring timely resolution of claims according to company guidelines.

The ideal candidate has experience in commercial property claims, strong communication skills, and proficiency with estimating software. Benefits include medical coverage, PTO, and opportunities for professional development.

Qualifications

• 3–5 years of commercial property claims adjusting experience required.
• Strong understanding of policy language and coverage.
• Ability to conduct field inspections of properties.

Responsibilities

• Investigate and adjust commercial property claims.
• Conduct on-site inspections of insured commercial properties.
• Prepare damage estimates and identify coverage issues.

Skills

Commercial property claims adjusting experience

Knowledge of commercial property policy forms

Field inspection experience

Proficiency with estimating software

Excellent communication skills

Education

Bachelor’s Degree or equivalent experience

Tools

Xactimate or equivalent estimating software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Pay Philosophy

The typical starting salary for this position is determined by a number of factors, including, but not limited to, acquired skills, experience, education, and certifications/designations. This position may be eligible for annual merit increases and participation in our bonus program.

Location

Join our team as a Commercial Property Field Adjuster. In this position, you will be responsible for investigating, evaluating, and adjusting minor to moderate severity commercial property claims. Ideal candidates are located in Oklahoma.

Company Benefits

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Cell phone
• Company Car
• Opportunities for professional development with conferences, events, and continued education

BASIC FUNCTION AND RESPONSIBILITY

The Commercial Property Field Adjuster is responsible for investigating, evaluating, and adjusting minor to moderate severity commercial property claims. This role involves on‑site inspections of insured commercial properties, analysis of policy coverage, preparation of accurate damage estimates, and timely resolution of claims in accordance with company guidelines, policy provisions, and applicable regulations.

Essential Functions

• Conduct on‑site inspections of commercial properties to assess property damage related to covered losses (e.g., fire, wind, water, vandalism, and other commercial property perils).
• Document damage through photographs, measurements, diagrams, and written reports.
• Determine cause of loss and confirm policy applicability.
• Identify potential coverage issues and exposures early in the claim process.
• Review commercial property policies, endorsements, and declarations to determine coverage, limits, deductibles, and exclusions.
• Identify and communicate coverage determinations clearly to insureds, public adjusters, and agents.
• With supervision, prepare and issue reservation of rights letters and coverage disclaimers/denial letters in accordance with company standards and regulatory requirements.
• Prepare detailed and accurate repair or replacement cost estimates using approved estimating software and pricing databases.
• Evaluate contractor estimates and invoices for accuracy, scope, and reasonableness.
• Negotiate settlements within assigned authority while maintaining fair claim practices.
• Issue claim payments and settlement documentation in compliance with company procedures.

Qualifications

Required Qualifications

• Minimum 3–5 years of commercial property claims adjusting experience.
• Strong knowledge of commercial property policy forms and endorsements.
• Understands policy language and has experience interpreting minor to moderate coverage matters.
• Experience conducting field inspections of commercial properties.
• Proficiency with estimating software (e.g., Xactimate or equivalent).
• Valid driver’s license with a clean motor vehicle report and the ability to travel within the assigned territory.
• Maintains a current adjuster license in designated home state (or willing to obtain one within 60 days after hire) with the ability to obtain additional non‑residential adjuster licenses.
• Exhibits excellent written and oral communication skills.
• Demonstrates sound negotiation, critical thinking and problem‑solving capabilities.
• Exhibits strong customer service skills with attention to detail.
• Computer skills, including experience with Microsoft applications (Outlook, Word, Excel) as well as claims and imaging systems.
• Ability to exercise independent judgment with limited supervision in handling claims within reserve and settlement authority.

Preferred Qualifications

• Experience working in Guidewire Claim Center
• Professional designations such as AIC, CPCU, or equivalent

Education Qualifications

• Bachelor’s Degree or equivalent experience

Columbia Insurance prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.