Claims Facilitator

Erie Insurance

Mechanicsburg (Cumberland County)

On-site

USD 42,000 - 64,000

Full time

4 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Premier health, prescription, dental,/

Vision benefits for you and dependents

Pension plan (vest after five years)

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Erie Insurance seeks a claims professional to settle first-party auto, third-party liability auto, and property claims within authority limits at our Harrisburg Branch. You will verify coverage, set reserves, issue payments, and maintain ongoing communication with policyholders and claimants.

The position requires a high school diploma or GED with one year of related experience; a bachelor’s or associate degree is preferred.

Qualifications

High school diploma or GED and one year of related claims handling, customer service, or clerical experience required.
Bachelor’s or Associate degree preferred.

Responsibilities

Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
Contacts policyholders and/or claimants, verifies coverage, sets reserves, issues payments and settles claims.
Establishes contact with all parties involved in the claim and maintains ongoing communication.
Handles inquiries from policyholders, agents, insurance carriers, claimants and others.
Provides support for property claims during periods of heavy volume.

Skills

Claims processing

Customer service

Attention to detail

Communication

Time management

Education

High school diploma or GED

Bachelor’s or Associate degree preferred

Tools

Microsoft Office

Claims systems (ERIE)

Job description

Select how often (in days) to receive an alert:

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
Low contributions to medical and prescription premiums.We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under minimal supervision, settles claims within limits of authority.

The selected candidate will work onsite in our Harrisburg Branch office.

Duties and Responsibilities

Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
Prepares correspondence, forms and related materials. Reviews all pending claims/activities on a regular basis.
Provides support for property claims during periods of heavy volume.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

Self-Development
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge

Qualifications

Minimum Educational and Experience Requirements

High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required.
Bachelor’s or Associate’s degree preferred.

Additional Experience

Pursuit of general insurance education preferred.

Designations and/or Licenses

Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.

Physical Requirements