Claims Coordinator

ServiceMaster Restoration by Desert Dry; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

ServiceMaster Restoration by Desert Dry in Phoenix, AZ seeks a Claims Coordinator to serve as the hub of all claims activity. You will communicate with customers and insurance professionals, manage data entry across the claim lifecycle, and ensure deadlines and SLAs are met.

The role requires tenacity in a fast-paced environment and strong organizational skills to handle multiple projects concurrently. You will work closely with teammates, assist with estimates, and maintain routine updates to

Qualifications

• High school diploma or GED required.
• Exceptional customer service skills essential.
• Proficient with Microsoft Office, Outlook and CRM software; Xactimate helpful but not required.

Responsibilities

• Answer phones and assist with office duties.
• Enter and manage data for each claim from start to finish.
• Monitor and update jobs to ensure timely progression through the claims process.
• Review daily compliance tasks and ensure on-time completion of duties.
• Understand claims flow: Water Mitigation, Reconstruction, Contents.
• Describe, title and upload photos and documents.
• Follow up with homeowners and insurance/mortgage data not collected initially.
• Assist with estimates and review final estimates for completeness.
• Maintain knowledge of company SLAs for each job and phase.
• Maintain daily communication with customers and with insurance agents.

Skills

Customer service

Verbal & written communication

Data entry accuracy

Education

High school diploma/GED

Tools

Microsoft Office

Outlook

CRM software

Xactimate

Job description

Position Overview

As the hub of all claims, the Coordinator is responsible for speaking with customers and insurance professionals and following up on ongoing jobs to ensure that required deadlines are met. The Coordinator will follow up daily with teammates to ensure that all required documentation, estimates, and procedures are followed.

A successful Coordinator possesses tenacity and thrives in a fast-paced environment. A Coordinator who is detail-oriented and able to focus on many projects in varying stages of completion will be most successful in this position.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Job Responsibilities

• Answer phones and assist with office duties
• Manage data entry in the CRM system for each claim from the beginning to the end of the job
• Monitor and update jobs to ensure they flow efficiently through the claims process
• Review compliance tasks daily and ensure all job tasks are completed on time
• Understand the claims flow process: Water Mitigation, Reconstruction, and Contents
• Ensure that photos and other documents are appropriately described, titled, and uploaded
• Follow up with homeowners to obtain missing data, as well as insurance and mortgage information not obtained on the initial call
• Work closely with all teammates, assist with job estimates, and review final estimates to ensure they are complete
• Understand all company cycle times and SLAs required for each job and phase
• Client Care Calls: Maintain constant, often daily, communication with the customer
• Maintain routine communication with insurance agents and adjusters
• Ensure daily notes are entered in all jobs and contact relevant participants

Job Requirements

• High school diploma/GED required
• Exceptional Customer Service skills
• Xactimate experience helpful but not required
• Personal time management and organizational skills
• Strong verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to manage highly confidential information
• Strong problem-solving skills
• Proficient at using Microsoft Office, Outlook, CRM software
• Experience with customer interaction and conflict resolution

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature of work being performed for the job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal work from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. Employment with the Company is at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.