Claims Consultant

Tata Consultancy Services; Charlotte (NC); On-site; USD 48,000 - 57,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

401K Plan

Job summary

Tata Consultancy Services is seeking a qualified Absence Case Manager to handle disability and FMLA/PFL claims adjudications. The role requires reviewing medical documentation, determining eligibility, and ensuring timely payments according to regulations.

You will interact with claimants and clients to set expectations and support continuous improvement. Responsibilities include case review, escalation handling, and collaborating with team leads to address key issues while leveraging MS Office

Qualifications

• 1+ year of Disability/FMLA/PFL claims or insurance claims experience.
• Experience working with FINEOS.
• Knowledge of disability insurance claims, benefits administration, offsets and deductions, disability duration and medical management practices.
• Excellent oral and written communication, including presentation skills.
• Strong analytical, decision making, problem solving, and people management skills.
• Proficiency in MS Office (Excel, Word, PPT).
• Willingness to embrace change in a fast paced work environment.
• Identify escalated cases and work with Team Leader to develop a plan to address key issues.

Responsibilities

• Provide Absence case management and claim adjudications based on medical documentation and applicable disability/fmla/pfl interpretation.
• Review and analyze claim nuances, eligibility review, and type of claims (intermittent or continuous).
• Analyze medical information to determine if the claimant is disabled as defined.
• Approve or deny FMLA claims per insurance carrier and employer guidelines.
• Analyze and authorize assigned claims and determine benefits due under disability and family leave regulations.
• Review claims for Not in good order cases and secure missing documentation.

Skills

Disability claims experience

FMLA/PFL claims experience

FINEOS experience

Medical terminology knowledge

Communication skills

Analytical/problem solving

MS Office proficiency

Change management

Team collaboration

Education

Diploma

Tools

FINEOS

MS Office (Excel, Word, PPT)

Job description

Job Description

• To provide Absence case management and claim adjudications, based on medical documentation and the applicable Disability/FMLA/Paid Family Leave interpretation, including determining benefits due and making timely payments and adjustments.
• To provide Absence case management and claim adjudications, based on medical documentation and the applicable Disability/FMLA/Paid Family Leave interpretation, including determining benefits due and making timely payments and adjustments.
• Review and analyze the claim nuances, eligibility review, and type of claims (intermittent or continuous)
• Review and analyze medical information (i.e. attending physician reports, medical records such as diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined.
• Approval or denial on FMLA claims as per Insurance carrier, and employer’s guidelines
• Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to US paid family law regulations.
• Review claims for Not in good order cases, and work on securing missing documentations including employee, physician, or employer outreach.
• Communicates clearly with the claimants and clients to set expectations on all aspects of claims process either by phone and/or written correspondence.
• Reviews client critical deliverables, manages the overall workload, and second-level process escalation.
• Determines benefits due, makes timely claims payments/approvals and adjustments for Workers Compensation, State Short Term Disability, and other disability offsets.
• Refers cases as appropriate to team lead and clinical case management
• Responsible for managing the day-to-day workload and first-level process escalation, and reviews processes for accuracy and timeliness where applicable in case of peer reviews.
• Provide ideas to management on continuous improvement and service level management
• Performs other duties or participates in special projects as assigned

Requirements

• 1+ year of Disability/FMLA/PFL claims or insurance claims experience
• Experience working with FINEOS
• Working knowledge of medical terminology and documents, including APS, Diagnostic Tests, Imaging Tests reports
• Knowledge of disability insurance claims, benefits administration, offsets and deductions, disability duration and medical management practices mandatory
• Excellent oral and written communication, including presentation skills
• Strong Analytical, decision making, problem solving, and people management skills
• Computer experience with keyboarding skills and proficiency in using software applications and packages including MS Office (Excel, Word, PPT)
• Willingness to embrace change in a fast paced work environment
• A strong desire to continuously learn and improve
• Identify escalated cases and work with Team Leader to develop a plan to address key issues.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $48,000 - $57,000 per year

Qualifications

• Diploma