Claims Business Analyst

Encova Mutual Insurance Group.; Columbus (OH); Hybrid; USD 69,000 - 124,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Company-provided life and income plans

Bonus program eligibility

401(k) with company match

Job summary

Encova Mutual Insurance Group in Columbus, OH, seeks a Business Analyst with experience in Guidewire ClaimCenter to bridge business needs and IT solutions. The role supports multiple Encova products and works in a hybrid schedule with relocation within reasonable commute to the office.

Ideal candidates have 2–3 years of relevant experience, a related bachelor’s degree, and exposure to cloud integration frameworks. The position offers a competitive salary within the posted range plus benefits.

Qualifications

• Requires analytical thinking and problem solving to elicit, document, and translate business requirements.
• Strong oral and written communication skills to present findings and lead demos.
• Bachelor’s degree in MIS/CS/Math/Business or equivalent 3 years IT/insurance experience.

Responsibilities

• Define and document business requirements and translate them into functional specifications.
• Serve as SME for Encova product areas (e.g., Workers’ Compensation Claims, Commercial Lines Claims).
• Collaborate with IT to ensure requirements are converted into effective tests and system design.

Skills

Analytical thinking

Problem solving

Oral & written communication

Negotiation

Education

Bachelor’s Degree in MIS/CS/Math/Business

Tools

Guidewire ClaimCenter

Cloud Integration Framework

Job description

The salary range for this job posting is $69,152.00 - $123,921.00 annually + bonus + benefits.

Pay Type: Salary

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance has an immediate opening for a Claims Business Analyst for our Columbus, Ohio corporate location. In this role, you will work a hybrid schedule and as such, the expectation is that you reside within a reasonable commute to our office.

We can hire at multiple seniority levels depending on candidate qualifications and the posted compensation range is inclusive of all levels.

As a Business Analyst II, you must have a minimum of two years of experience working with Guidewire ClaimCenter. Preferred qualifications include at least two years of commercial coverage experience, two years of claims business process experience, and attainment of the Guidewire Certified Associate certification.

As a Business Analyst III, you must have a minimum of three years of experience working with Guidewire ClaimCenter. Preferred qualifications include at least three years of commercial coverage experience, three years of claims business process experience, attainment of the Guidewire Certified Associate certification, and experience with Cloud Integration Framework implementations or support.

Work Locations

• Columbus, Ohio (Hybrid schedule)

Eligible States

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

Job Objective

To serve as a liaison between the business groups and IT, working closely with business partners to enable business success through IT solutions. The IT Business Analyst primary responsibility is to formulate and define requirements based on user needs and a good understanding of applicable business systems. They also serve as key partners to the IT Quality Assurance team to ensure requirements are converted to effective test plans, and to System Analyst, Architects, Development Teams and Project Managers for decisions on the design of technology solutions to meet the business requirements.

Essential Functions

• Business Requirement Documentation: Works with business representatives to define and document business problems. Analyzes the problems defined and makes recommendations on possible solution alternatives. Creates functional specifications to translate business requirements into application or process enhancements. Facilitates the understanding, clarification, and implementation of business requirements and works with key partners in IT to turn those into functional system design.
• Owner or Subject Matter Expert (SME) for at least one discipline within an Encova Product (i.e. – Workers’ Compensation Claims, Personal Lines Policy, Commercial Lines Claims, etc.).
• System Development Life Cycle: Demonstrates working knowledge of the system development life cycle and associated tools used by Encova throughout the SDLC process.
• Application Incident Management: Validates incidents against business requirement documentation to verify whether an incident is a production defect or an enhancement. Reviews application incidents to determine root cause. Consistently able to propose, document and implement acceptable workarounds for incidents with little help from the development team. Collaborates with business partners for approval on acceptable workarounds.
• Quality Assurance Testing: Collaborates with QA analysts on the development of appropriate test plans and test cases based on the functionality written in business requirement documentation. Executes test case scenarios and documents test results.
• Project Management: Demonstrates working knowledge of the project management methodology and associated tools used by Encova throughout the Demand Management process. Completes all project tasks in accordance with the timeline outlined within each assigned project. Assists Project/Program Managers on running small Projects that are part of a Program, the scope of each project should be no more than 2 months of development work while working with no more than 1 Agile Development Team.

Other Functions

• Apply current division and department standards.
• Available for on-call production problem resolution
• Maintains and continues development of information technology concepts and fundamentals.
• Perform other duties as assigned.

Position Requirements

• Analytical Thinking & Problem Solving: Able to elicit, decipher and document technology needs to overcome problems faced by our business.
• Creative Thinking: Ability to look at needs of stakeholders from different perspectives and suggest ways to communicate needs in a way that can be understood by IT.
• Industry/IT Knowledge: Understands the Products offered by Encova and how Encova IT SDLC can impact our Corporate initiatives.
• Facilitation & Negotiation: Ability to moderate group discussions and enable participants to articulate their thoughts and ideas. Ability to apply the proper process based on audience to attain the expected outcomes.
• Oral and Written Communication: Ability to express ideas, information or other content in a clear and professional manner. Ability to actively listen to ensure ideas generated by stakeholders are clearly understood. Ability to lead demos and communicate enhancements to the appropriate business areas.
• Experience and Skills: Required – Bachelor’s Degree in Management Information Systems, Computer Science, Mathematics, Business or other related field or equivalent three years of information technology or insurance experience. One year of experience as a Business Analyst, including but not limited to: Requirements development, Test Case development, SDLC monitoring. Preferred – At least three years of Business Analyst experience.
• Certifications: Any of the following certifications: Certified Business Analyst Professional (CBAP) Master of Insurance Business Analysis (MIBA) Customer Experience Professional Association (CXPA) UX Design Certification.

Benefits

• Health, Dental & Vision Insurance
• Company-provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan – 100% company match up to 7% on annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements – Hybrid and remote depending on the role

Encova Insurance is an EOE/E-Verify employer.

Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.

This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.