Claims Associate, PIP

plymouthrock; Mount Laurel Township (NJ); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Professional development

Wellness program

Paid parental leave

Tuition reimbursement

Job summary

The Plymouth Rock Company seeks a PIP Associate to adjust first party personal injury claims in New Jersey under state compliance guidelines. The role emphasizes service, patient contact, and accurate claim disposition within a small team.

Responsibilities include handling NJ PIP and Extended Medical Expense Benefit claims, processing reports, medical bill review, and regulatory adherence. Strong communication and organizational skills are essential for success.

Qualifications

• Bachelor’s degree from a four-year college or university.
• Basic computer skills including working knowledge of Microsoft Office Suite products.

Responsibilities

• Handle New Jersey Personal Injury Protection and Extended Medical Expense Benefit claims.
• Receive 3 to 5 first reports daily with a priority on service, patient contact, and claim disposition.
• Perform first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction.
• Maintain an effective follow-up system on pending files, prioritize and handle multiple tasks, adjust to fluctuating workload, advise injured parties on claim status.
• Investigate and interpret policy provisions to make a coverage determination.
• Functional knowledge of medical terminology and anatomy related to Personal Injury Protection is preferred but not required.
• Must multitask in time-sensitive situations.
• Ensure that service, loss and expense control are adhered to.
• Adhere to privacy guidelines, law and regulations pertaining to claims handling.
• Strong customer service, organization, verbal and written skills, and ability to work in a small team.

Education

Bachelor’s Degree (B.A.)

Tools

Microsoft Office

Job description

In this fast-paced role, the PIP Associate adjusts first party personal injury claims according to New Jersey state compliance requirements and guidelines.

RESPONSIBILITIES

• This position will handle New Jersey Personal Injury Protection and Extended Medical Expense Benefit claims.
• The PIP Claim Associate will receive between 3 to 5 first reports a day with a priority on service, patient contact, and claim disposition.
• Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction.
• Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim.
• Investigates and interprets policy provisions and conditions to make a coverage determination.
• Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary.
• The PIP Claim Associate must have the ability to multitask in time sensitive situations.
• Ensures that service, loss and expense control are adhered.
• Adheres to privacy guidelines, law and regulations pertaining to claims handling.
• Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.

QUALIFICATIONS

• A Bachelor’s Degree (B.A.) from a four-year college or university.
• Basic personal computer skills including working knowledge of Microsoft Office Suite products.

SALARY RANGE

The pay range for this position is $47,500 to $61,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year. and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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