Claims Assistant - Ontario, CA (In-Office)

Sedgwick; Riverside (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Referral incentives

Career development opportunities

Comprehensive benefits package

Job summary

Sedgwick Ontario, CA is seeking an entry-level Claims Assistant to support the claims staff on-site. You will enter and monitor new claims, review notes, process payments, handle mail, and prepare letters and reports while assisting with customer service tasks.

The role emphasizes organization, teamwork, and adherence to performance standards, with a focus on accuracy and timely processing in an in-office setting in Ontario, CA.

Qualifications

• High school diploma or GED required.
• Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.
• Excellent oral and written communication.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Responsibilities

• Sets up and enters new claims into claims management system.
• Inputs and reviews notes/diaries in claims management system as instructed.
• Processes payments.
• Processes mail; handles filing, faxing and photocopying.
• Reviews, prepares, creates, and/or sends letters, reports, and forms.
• Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
• Other activities/projects as assigned including the preparation and distribution of computer reports.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Skills

Excellent communication

MS Office

Organizational skills

Teamwork

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ontario, CA

Riverside, CA

Full time

R79811

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Assistant - Ontario, CA (In-Office)

Claims Assistant - Workers Compensation | Ontario, CA (On-Site)

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

• Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.




• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.




• Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.




• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.




• Enjoy flexibility and autonomy in your daily work and your career path.




• Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

ARE YOU AN IDEAL CANDIDATE?

We are seeking enthusiastic and service-oriented individuals for an entry-level position.

OFFICE LOCATION: Ontario, CA (On-Site)

PRIMARY PURPOSE:

To provide support to the claims staff and to perform other office tasks depending on the client program.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Sets up and enters new claims into claims management system.




• Inputs and reviews notes/diaries in claims management system as instructed.




• Processes payments.




• Processes mail; handles filing, faxing and photocopying.




• Reviews, prepares, creates, and/or sends letters, reports, and forms.




• Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.




• Other activities/projects as assigned including the preparation and distribution of computer reports.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.




• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication




• PC literate, including Microsoft Office products




• Strong organizational skills




• Ability to work in a team environment




• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

NOTE:

Credit security clearance, confirmed via a background credit check, is required for this position.

TAKING CARE OF YOU

• Referral incentive program.




• Career development and promotional growth opportunities.




• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18.00-$23.00.00/hour. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com