Claims Assistant 1

Berkshire Hathaway Homestate Companies; Walnut Creek (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Berkshire Hathaway Homestate Companies is seeking a Workers' Compensation Claims Assistant to support our Claims Professionals in administering benefits to injured workers. The role emphasizes timely, accurate processing and adherence to company guidelines, with on-the-job training and escalation to management as needed.

You will coordinate documentation, review daily diary instructions, set up new claims, gather wage information, and schedule medical evaluations or vendor services.

Qualifications

• HS Diploma or equivalent required.
• Proficient in Microsoft Office (Word, Excel) and able to learn databases and vendor software.
• Strong attention to detail and accuracy.
• Able to manage multiple priorities and meet deadlines.
• Customer-focused and responsive to requests.

Responsibilities

• Coordinate service of documentation for litigated claims, prepare index and cover letters, ensure proper redaction and service completion.
• Review and prioritize daily diary instructions (payments, regulatory notices).
• Generate new claim set-up notifications and gather wage information as needed.
• Assist with scheduling medical evaluations and obtain updates on disability status post-appointment.
• Schedule vendors for transportation, translation, and subpoena services.
• Submit internal service requests with required documentation (e.g., checks, stop payments).
• Provide coverage of reception desk as needed.

Skills

Microsoft Office

Excel

Attention to detail

Time management

Education

High School Diploma or GED

Tools

Vendor software

Job description

Berkshire Hathaway Homestate Companies is looking for a workers' compensation Claims Assistant to work in tangent with our Claims Professionals to ensure administration of benefits due injured workers is timely and accurate. This individual will engage in on-the-job training, demonstrating the ability to apply regulations governing the administration process and adherence to Company guidelines, and escalating issues, approval needs, and questions timely to management.

RESPONSIBILITIES

• Coordinates service of required documentation to appropriate parties on litigated claims: prepares index of documentation; assists with cover letter as necessary; ensures appropriate documentation is included in package and any necessary redaction is completed; and, verifies service completion.
• Reviews and prioritizes daily diary instructions (e.g., payments, regulatory notices, etc.).
• Generates new claim set-up notifications/correspondence for incoming claims. Secures wage information as needed.
• Assists with scheduling medical evaluations as needed and obtains updates on disability status post-appointment.
• Schedules vendors when necessary for transportation, translation, and subpoena services.
• Submits internal service requests with required documentation as necessary (e.g., check pull/voids, stop payment requests, etc.).
• Completes other ancillary services as needed, including coverage of reception desk.

REQUIRED QUALIFICATIONS

• EDUCATION: High School Diploma or HS Equivalency credential (GED or HiSET) required.
• COMPUTER SKILLS: Proficient in Microsoft Office Suite of applications (WORD, Excel in particular) and ability to be proficient on applicable databases, systems, and vendor software programs.
• High level attention to detail.
• Able to manage multiple priorities while fulfilling commitments. Effectively manages time to accomplish work.
• Dedicated to meeting needs of others in the organization. Responds timely to requests for service and assistance.

$24.76 - $24.76 an hour

In accordance with the California Equal Pay Act, the starting hourly wage for this job is 24.7595. This hourly wage is what the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The pay scale applies only to this position and only if it is filled in Walnut Creek, California. The pay scale may be different for other positions or in other locations.

ABOUT US:

With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.