Claims Assistant

Sedgwick Claims Management Services Ltd; Dubuque (IA); On-site; USD 18,468 - 26,303; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible spending or health savings account

401k and matching

Paid time off

Employee assistance

Job summary

A leading property and casualty claims management company is seeking a Claims Assistant in Dubuque, IA. This role involves supporting the claims staff, processing claims, handling customer service inquiries, and performing various office tasks. Ideal candidates should possess a high school diploma and have strong communication and organizational skills. The position offers a starting pay of $16.25 per hour and provides a diverse benefits package including medical, dental, and 401k options.

Qualifications

• Six months of clerical or customer service experience preferred.
• Ability to handle multiple priorities simultaneously.
• Clear and conceptual thinking ability.

Responsibilities

• Provide support to claims staff and perform office tasks.
• Set up and enter new claims into claims management system.
• Process mail, payments, and customer service calls.

Skills

Excellent oral and written communication

Microsoft Office proficiency

Strong organizational skills

Teamwork ability

Ability to meet deadlines

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceClaims Assistant**Claims Assistant****Our teams thrive together!** We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our Dynamic Center of Excellence **Dubuque, IA*****: 4141 Westmark Drive, Dubuque, IA 52002*** **What we offer:*** A **stable, consistent work environment**—both in-office and virtual* A **comprehensive training program** to help you support employees and customers from some of the world’s most respected brands* A **dedicated mentor and manager** to guide you every step of your career journey* **Career development and promotional opportunities** as you take on new responsibilities* A **diverse, all-inclusive benefits package** designed to support your mental, physical, financial, and professional well-being**PRIMARY PURPOSE:** To provide support to the claims staff and to perform other office tasks depending on the client program.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Sets up and enters new claims into claims management system.* Inputs and reviews notes/diaries in claims management system as instructed.* Processes payments.* Processes mail; handles filing, faxing and photocopying.* Reviews, prepares, creates, and/or sends letters, reports, and forms.* Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.* Other activities/projects as assigned including the preparation and distribution of computer reports.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.* Supports the organization's quality program(s).**Rate of Pay: 16.25 per hour****QUALIFICATIONS****Education & Licensing** High school diploma or GED required.**Experience** Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.**Skills & Knowledge*** Excellent oral and written communication* PC literate, including Microsoft Office products* Strong organizational skills* Ability to work in a team environment* Ability to meet or exceed Performance Competencies**WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talking**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.*As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $16.25. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.*Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.## If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see