Claims Analyst

Central States Health & Life Co. of Omaha; Omaha (NE); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Central States Health & Life Co. of Omaha in Omaha, NE is seeking a claim auditor to review, analyze, and authorize payment of benefits within policy guidelines.

You will evaluate forms for eligibility, determine payment actions, enter data into the claims system, and prepare correspondence with banks, lawyers, doctors, and claimants.

The role requires strong communication, attention to detail, and the ability to resolve issues with insureds and beneficiaries while staying compliant.

Qualifications

• Associates Degree in Business or equivalent experience.
• Five years of claim auditing experience.
• Customer service experience with issue resolution.
• Strong verbal and written communication; attention to detail.

Responsibilities

• Review, analyze, investigate, and authorize payment of benefits within guidelines.
• Assess claim/benefit forms for eligibility and determine payment actions.
• Enter claims data into the claim system and document information.
• Prepare correspondence to banks, agents, lawyers, providers, claimants, or beneficiaries.
• Communicate with insureds and others about status and policy provisions.
• Review life claims for valid beneficiaries and eligibility.
• Identify potential fraud and refer to Legal.
• Provide support to home office sales force and accounts with questions.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Verbal communication

Written communication

Education

Associates Degree in Business

Tools

Office software

Claim management software

Job description

Job Summary

Review, analyze, investigate, and authorize payment of benefits within authority guidelines and in accordance with the established guidelines and terms of the policy/contract.

• Analyze and evaluate claim/benefit request forms and documents to determine eligibility based on policy/contract provisions. Based on evaluation of information received determine to pay, deny or require additional information to make payment determination.
• Enter claims data into claim administrative system and document relevant information.
• Compose correspondence to banks, agents, lawyers, hospitals, doctors, claimants/protected, or beneficiaries on payment determination or to obtain additional or missing information to make determination. Utilize standardized letters in routine cases; modify as needed.
• Correspond and answer phone calls from insureds, beneficiaries, banks, doctor's offices, agents, or attorneys regarding submitted claims/benefit requests, status, and policy/contract provisions. Document discussions on claim system.
• Perform claim reviews of medical information and accuracy of the application to determine if eligibility requirements were met at time of issue. Also, make the determination whether any of the policy/contract exclusions apply. Refer cases of undisclosed health history to legal for further review. If it is determined misrepresentation of health history occurred that would impact coverage eligibility, then handle the request appropriately.
• Review life claims to assure the correct beneficiary has made claim for the proceeds. Review the beneficiary designated and determine if the beneficiary is eligible for payment.
• At time of payment of a life claim, review state requirements to determine if required to perform a data match of beneficiaries against a Child Support Division database in attempt to intercept payments to a parent who may be in default of child support obligations.
• Identify and document potential cases of fraud and refer file to Legal department for determination of fraudulent activity.
• Provide support to home office sales force and accounts with claim/benefit requests questions and status concerns and to ensure consistent communication.
• Follow-up on pending claims/benefit requests and information requested.
• Stay abreast of state requirements and industry changes. Also requires knowledge of all protection options offered and available through our Credit Union accounts.
• Assist with special projects and duties as assigned including backup and coverage for other areas.
• Interact with other department members to resolve problems and inquiries and to allow for efficient data and information flow.
• Perform other related duties as assigned.

Required Education and Experience

• Associates Degree in Business, or other complimentary discipline, or equivalent experience.
• Five years of claim auditing experience, with progressively responsible levels of duties and accountabilities. months previous work experience.
• Customer service experience requiring resolutions of issues.
• Solid computer skills, working with various software packages to retrieve and document information.
• Exceptional verbal and written communication skills. Ability to interact effectively and professionally with both internal coworkers and external contacts. Strong attention to detail and organizational abilities.

Preferred Education and Experience

• Attainment of professional insurance designations or other insurance designations preferred.
• Medical terminology course and industry courses such as Health Insurance Association of American (HIAA), ICA, and LOMA helpful.
• Previous experience within credit insurance or life claims preferred.
• Customer service experience in environments requiring resolution of sensitive matters.

Position Type and Expected Hours of Work

This is a full-time position. CSO’s overall business workdays are Monday through Friday, 7:30 a.m. to 5:00 p.m. with the incumbent’s actual work hour schedule to be determined by their supervisor. Attendance is required with employee working their scheduled hours of work at the employee’s designated work location, which may be office or remote based, or a combination thereof.

This job operates in a corporate office environment. Incumbent is expected to reasonably work through necessary stressors of the job and work well with others.

It is CSO’s practice to communicate pertinent information on job duties, company policies and benefit disclosures via its email system. Thus, employees are required to access their company email account as an integral part of their job responsibilities.

Physical Demands

This role routinely uses standard office equipment such as computers, cell phone, laptops, photocopies, filing cabinets.

The work performed is sedentary with the employee seated, and standing intermittently, to perform most duties. Less than 10% of the time will be spent performing physical activities and the job does not involve stooping, crawling or kneeling except in occasional situations. However, a negligible amount of lifting, pulling and pushing may be required to perform the work and some walking, standing, and manual dexterity may be required in routine activities such as carrying papers, opening file drawers, operating basic office equipment.

Travel

This position requires no overnight travel.

The above job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the minimum knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CSO is a smoke and drug free workplace and requires post offer drug testing. Those applicants in need of reasonable accommodations to the application, the hiring process or the position applied, should communicate the request to Human Resources at 402-399-3336, toll-free at 1-800-826-6587, ext. 3336.

Job offers are contingent upon the successful completion of our post-offer drug screen and a background check which includes criminal, education, and past employment. Some positions may also include credit and/or motor vehicle report where those checks are related to the position. Criminal convictions do not necessarily prevent employment. Various factors may be considered including, but not limited to, the type of conviction and its relationship to the job, the nature and seriousness of any offense and the length of time since conviction. Applicants are not obligated to disclose any sealed criminal record.