Claims Analyst

AXA; Hartford, Exton (CT, PA); On-site; USD 63,000 - 90,000; Full time

Job summary

AXA XL in Hartford is seeking a mid-level Ceded Reinsurance Claims Analyst to own a global claims portfolio. You will work on a variety of claims across lines of business and receive ongoing professional development including industry designations.

You’ll monitor casualty and professional claims, maintain diaries for large losses, ensure privacy and privilege before distributing narratives, and support commutations and audits. Close collaboration with management and external partners is expected.

Qualifications

• Some direct insurance/claims experience (casualty, professional liability, and/or ceded reinsurance).
• Robust quantitative and analytical abilities.
• Excellent verbal and written communication; ability to convey complex information clearly.
• Working knowledge of privacy laws and confidentiality requirements related to claims documentation.
• Self-starter with ability to work self-supported as well as in a distributed/virtual team.

Responsibilities

• Monitor Casualty & Professional claims portfolios and promptly identify and report new or material claim movements requiring notification; manage large-loss diary entries.
• Adhere to Ceded Claims Best Practices, maintaining an organized diary system for large losses.
• Review and redact claims narratives as needed to ensure privacy compliance and protection of Attorney-Client Privilege before distribution to reinsurers/brokers
• Escalate claim disputes or coverage issues to the Ceded Re management and participate in resolution discussions as appropriate.
• Participate in netting-down exercises for both individual and event losses to determine the Company’s ultimate net position.
• Respond to questions on material claims from outward reinsurers with clear, accurate information.
• Support management in commutation processes as directed.
• Facilitate claim audits on assigned books of business, coordinating with internal and external stakeholders.

Tools

Microsoft Word

Outlook

Excel

Job description

Claims Analyst

Mid-level Ceded Reinsurance Claims Analyst, supporting a global claims portfolio. The role offers proactive ownership, opportunities to work on a wide variety of claims in different lines of business, ongoing professional development (including industry designations), and comprehensive training.

What you’ll be doing

What will your essential responsibilities include?

• Monitor Casualty & Professional claims portfolios and promptly identify and report new or material claim movements requiring notification; manage large-loss diary entries.


• Adhere to Ceded Claims Best Practices, maintaining an organized diary system for large losses.


• Review and redact claims narratives as needed to ensure privacy compliance and protection of Attorney-Client Privilege before distribution to reinsurers/brokers


• Escalate claim disputes or coverage issues to the Ceded Re management and participate in resolution discussions as appropriate.


• Participate in netting-down exercises for both individual and event losses to determine the Company’s ultimate net position.


• Respond to questions on material claims from outward reinsurers with clear, accurate information.


• Support management in commutation processes as directed.


• Facilitate claim audits on assigned books of business, coordinating with internal and external stakeholders.

You will report to Lexie Melo, Head of Large Claims, Ceded Re.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Some direct insurance/claims experience (casualty, professional liability, and/or ceded reinsurance)


• Robust quantitative and analytical abilities


• Proficiency in Microsoft Word, Outlook, and Excel; comfortable learning additional software


• Self-starter with ability to work self-supported as well as in a distributed/virtual team


• Excellent verbal and written communication skills; ability to convey complex information clearly


• Working knowledge of privacy laws and confidentiality requirements related to claims documentation

Desired Skills and Abilities:

• Familiarity with ceded reinsurance processes, including netting, commutations, and claim audits.


• Interest in pursuing industry designations (e.g., CPCU, ARe) or equivalent professional qualifications


• Adaptability and innovative problem-solving; readily embraces change and applies creative, practical solutions to evolving challenges.


• Collaborative team player with a growth mindset

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.


• Robust support for Flexible Working Arrangements


• Enhanced family-friendly leave benefits


• Named to the Diversity Best Practices Index


• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.


• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.


• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.


• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

The U.S. base salary range for this position is USD 63,400 - 90,200. London pay range for the role is 31,000 – 46,500 GBP. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. This position is not offering relocation assistance and is not eligible for work sponsorship.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.