Claims Analyst

Cenlar FSB; Ewing Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid medical, dental, and life insurance

401(k)

Tuition assistance

Job summary

Cenlar FSB is seeking a Claims Analyst to manage the claims process and monitor departmental workflow. Responsibilities include assisting staff with complex cases, analyzing mortgage loans for financial recovery, and adhering to regulatory guidelines.

This role demands a bachelor’s degree and significant experience in mortgage banking or related fields. Cenlar offers competitive benefits including medical, dental, 401(k), and tuition assistance.

Qualifications

• 5 years related mortgage banking experience, quality assurance/control, or auditing.
• 3+ years knowledge of Investor/Insurer default servicing guidelines preferred.
• Strong understanding of risk management principles.

Responsibilities

• Monitor claims process and direct workflow in the Claims Department.
• Assist in training team members and reviewing department performance.
• Analyze trends in team work product for process improvement.

Skills

Analytical skills

Attention to detail

Self-motivated

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America •

Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America

Job Description

Posted Monday, June 1, 2026 at 4:00 AM

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Claims Analyst is responsible for monitoring the claims process and directing the workflow in the Claims Department. This position serves as the subject matter expert for their team updates written procedures, analyzes loans for financial recovery, and assists staff with complex cases, plans for sub‑servicing transfers, reviews departmental performance and assists with departmental meetings.

Responsibilities:

• Monitors Investor/Insurer timeline requirements for additional recovery review
• Assists in training team members on the claims process and procedures
• Reviews department performance; assists with regular department meetings
• Adheres to FHA, VA, PMI, investor, insurer and master servicer guidelines, rules and regulations, as well as local/federal laws
• Manages conveyances and claims; analyze loans for final reconciliation; oversee filing of supplemental claims
• Manages and monitors performance of vendors; makes recommendations for change as needed; monitors and reviews vendor payments timely
• Identifies opportunities for cost and risk reduction, efficiency gains, and enhanced levels of service
• Analyzes trends in team work product to identify and implement process improvement
• Performs ongoing monitoring of key indicators to detect and research unexplained variances which may be indicative of quality control issues
• Interprets regulatory requirements and investor guidelines to identify opportunities, and manage a tracking and reporting mechanism to periodically communicate results
• Develops best practices to resolve deficiencies and meet regulatory compliance
• Remains current on policy and regulatory changes to maintain subject matter expertise
• Where quality control deficiencies arise, helps assess root causes, corrective actions needed, accountable parties, and corrective action timelines by working directly with senior leadership and business control management
• Creates reporting strategies to support management; tracks department activity for government portfolio and provides daily/monthly reporting to management and clients
• Works with Risk Management department in providing all required data for analysis
• Develops and maintain quality procedures and measures for the government portfolio to ensure appropriate documentation is in place
• Assists the team by filing Claims when necessary
• Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Bachelor’s degree or equivalent experience
• 5 years related mortgage banking experience, quality assurance/control, auditing or other relevant experience
• 3+ years knowledge of Investor/Insurer default servicing guidelines preferred
• Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
• Experience reviewing processes, reports, or documents with a strong attention to detail
• Experience interpreting rules and guidelines for appropriate decision‑making
• Experience with issue resolution and group facilitation
• Functional understanding of loan servicing, including government‑sponsored entity servicing requirements
• Strong analytical skills
• Self‑motivated with ability to work under timelines without direct supervision
• Ability to work effectively without close supervision and be a self‑starter
• A focus on delivery with meticulous attention to detail
• Excellent written and verbal communication and presentation skills for all levels, including senior management

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran.

Cenlar is a Drug‑Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy.

Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step—such as completing a form, test, or interview—should let us know by contacting [e-mail]

The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position.