Claims Advocate - Financial Institutions

Alliant Insurance Services; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Alliant Insurance Services is seeking a seasoned Claims Specialist to support Producers by servicing existing accounts and soliciting new business. You will independently manage medium and complex claims for assigned clients, collaborating with carriers and legal counsel as needed.

The role requires strong analytical skills, exceptional communication, and a dedication to client service. Occasional travel to loss sites may be required as part of claim resolution.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six or more years related work experience; brokerage or insurance carrier preferred.
• CPCU, AIC and/or ARM preferred; valid Fire and Casualty Broker license.
• In-depth knowledge of common P&C insurance coverage and risk management concepts.

Responsibilities

• Advocate and provide claims support to clients, Producers, and carriers.
• Analyze coverage, reserves, and negotiate settlements; respond to questions.
• Assist with complex, large claims issues and provide guidance.
• Maintain claim diaries and monitor reservations of rights/denials.
• Travel to loss sites to assist clients with the claim process.
• Collaborate with legal counsel on coverage and settlement strategy.

Skills

Customer service

Communication

Teamwork

Negotiation

Analytical skills

Claims handling

Microsoft Office

Leadership

Education

Bachelor's degree or equivalent

Six+ years related experience

CPCU / AIC / ARM preferred

Fire and Casualty Broker license

Tools

Agency management system

Job description

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

Responsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. Independent responsibility for managing medium and complex claims of assigned clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as an advocate and claims specialist to provide support to clients, claimants, Producers, and carriers;
• Provides initial and on-going advocacy on claims including detailed analysis, interpretation, consultation and negotiation of coverage and reserves;
• Provides assistance on complex, large claims issues;
• Reports to carriers on property, liability, litigated, high exposure and specialty claims;
• Maintains claim diaries and reviews reservations of rights of denials;
• Travels to loss sites to assist clients with the claim process;
• Meets with clients and internal staff to provide analysis, interpretation and recommendations regarding client loss information;
• Responds to clients and Producers regarding coverage, exposure, and settlement questions;
• Manages subrogation and recovery situations by working closely with client;
• Prepares coverage arguments for client advocacy and form coverage positions as client advocate;
• Works with client legal counsel on coverage, claims and strategy for settlement;
• Assists client with case preparation and support as needed, using negotiation skills to provide best possible outcome for clients;
• Provides value added services to Producers, focusing on account retention and obtaining new business;
• Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, and claims guidelines in handling various situations;
• Conducts quarterly claims review meetings with employer representatives;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Bachelor's degree or equivalent combination of education and experience
• Six (6) or more years related work experience, brokerage or insurance carrier experience preferred
• Possession of CPCU, AIC and/or ARM preferred
• Valid Fire and Casualty Broker - Agent license
• In depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques

SKILLS

• Excellent verbal and written communication skills
• Ability to work within a team and to foster teamwork
• Excellent customer service skills, including telephone and listening skills
• Great leadership, problem solving and time management skills
• Advanced analytical skills
• Ability to interface with internal and external executives
• Proficient in Microsoft Office Suite

#LI-DR1

#LI-REMOTE

We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits