Claims Advocate

The Baldwin Group; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

CAC, part of The Baldwin Group, is a leading insurance broker and advisor. As a Claims Advocate, you will manage claims from inception to resolution across various lines, coordinating with insurers and clients to ensure timely outcomes.

You will support the FLP and LCP teams, maintain files, analyze coverage letters, and communicate effectively with clients and insurers. Competitive salary with bonus potential and benefits.

Qualifications

• Bachelor's Degree required; paralegal certification beneficial
• 2–5 years relevant work experience preferred
• Strong multitasking and time management skills
• Strong communication and relationship management skills
• Strong analytical skills
• Ability to engage with and present confidently to clients both external and internal
• High level of professionalism and confidentiality

Responsibilities

• Directly handle claims from inception to resolution within diverse coverage lines.
• Timely reporting of new claims and proactive identification of coverage issues.
• Obtain insurer consent for counsel retention and settlements.
• Conduct analysis of insurer coverage letters.
• Maintain up-to-date electronic claim files and loss runs.
• Escalate claim and coverage issues to CAC leadership as needed

Skills

Strong multitasking

Time management

Communication & relationship mgmt

Analytical skills

Client engagement & presentation

MS Office proficiency

Education

Bachelor's Degree

Paralegal certification (beneficial)

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

CAC, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry’s best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way. Find out more about career opportunities to work with the best team in the industry.

Our Legal & Claims Practice Group ("LCP") is comprised of widely respected industry experts who work in tandem with CAC’s brokers to provide holistic insurance and claims servicing for clients.

As a Claims Advocate, you will be responsible for handling a wide range of tasks in a professional, well organized, and flexible manner. You will be expected to handle various aspects of claims management for clients of CAC’s Financial Lines Practice Group ("FLP") including but not limited to the following duties set for below.

Duties & Responsibilities

• Directly handle claims from inception to resolution within the following lines of coverage: public and private Directors and Officers Liability, Errors and Omissions, Employment Practices Liability, Cyber and Technology Errors and Omissions, Fiduciary Liability, Crime, and Kidnap and Ransom.
• Timely and accurately report new claims and circumstances while proactively identifying potential coverage issues that may impact resolution.
• Obtain insurer consent for counsel retention and settlements.
• Conduct analysis of coverage letters from insurers.
• Facilitate the distribution of insurer coverage position(s) and status update(s) to insurers.
• Schedule and moderate client meetings and conference calls with insurers.
• Maintain invoice trackers and reconcile invoices against client policy retention.
• Facilitate insurer reimbursement payments to clients.
• Maintain up-to-date electronic claim files in the LCP shared drive.
• Review loss runs and obtain status updates on all matters to ensure timely and accurate file maintenance.
• Escalate claim and coverage issues on a timely basis to CAC leadership.
• Develop and maintain strong working relationships with clients and insurer claim representatives.
• Other duties as assigned.

Qualifications

• Bachelor's Degree required (paralegal certification is beneficial)
• 2-5 years relevant work experience preferred
• Strong multitasking and time management skills
• Strong communication and relationship management skills
• Strong analytical skills
• Ability to engage with and present confidently to clients both external and internal
• Ability to identify client needs and provide solutions to address those needs
• Ability to set realistic client expectations and deliver in a time-sensitive environment
• Strong expertise in Microsoft Office applications including Outlook, Excel, Word, and PowerPoint.
• High level of professionalism and confidentiality.

Salary

Salary: $100-120k salary range plus bonus opportunity and benefits. This information reflects the anticipated range for this position. Actual salary may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we've evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what's possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible. The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.