Claims Adjuster - Workers' Compensation

Msig USA; Georgetown (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MSIG USA is seeking an experienced Claims Adjuster to manage assigned claims within delegated authority, conduct investigations, and settle fairly under MSMM guidelines. The role involves complex claim analysis, subrogation handling, and ensuring regulatory compliance.

You'll work with underwriters, clients, and providers, maintaining clear case diaries and timely reporting to state agencies. NY/VA experience is a plus, and a high school diploma is required.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• 5+ years of claims experience with settlements, coverage verification, reserves, and investigations.
• New York or Virginia claims handling experience preferred.

Responsibilities

• Receive and analyze new claim assignments to determine investigation needs.
• Identify indemnity issues or coverage questions.
• Conduct timely investigations and arrange surveys as needed.
• Initiate reserve changes within authority and advise supervisor if limits are exceeded.
• Manage timely claim payments and settlements per policy and regulations.
• Maintain case diary and document files; complete reports for agencies.
• May handle subrogation within delegated limits, coordinate with carriers and recovery procedures.
• Coordinate defense counsel if needed and monitor expenditures.
• Maintain ongoing communication with customers and provide timely status updates.
• Ensure compliance with Fair Claims Practices Acts and state licensing requirements.

Skills

Negotiation

Investigation

Reserving

Regulatory knowledge

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Company Overview:

MSIG USA continues to grow!

MSIG USA is the US-based subsidiary of MSAD Insurance Group Holdings, Inc. one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary/Job Purpose:

This position is responsible to adjust assigned claims within delegated limits of authority, conduct timely and thorough investigations, handle subrogation claims, and complete fair and equitable claim settlements in accordance with MSMM Claim Handling Guidelines and/or requirements of principals regarding TPA business to ensure services are provided in a fair, equitable and timely manner.

Essential Functions:

Percentage of Time:

• Receives new claim assignments of a moderate to complex nature and analyzes the nature of the claim to determine required investigation and handling. Determines and identifies indemnity issues or questions of coverage in accordance with MSMM Claims Handling Guidelines and/or requirements of principals regarding TPA business.
• Performs timely and thorough investigations including necessary survey arrangement in compliance with all jurisdictional requirements and/or entitlements.
• Conducts an informed case analysis to initiate reserve changes within assigned authority and makes recommendations to supervisor or manager where assigned authority is exceeded.
• Manages, controls and negotiates timely and equitable claim payments and settlements in accordance with jurisdictional and fair claims practice requirements and company policy and procedures. Investigates, evaluates and resolves moderate level claims files.
• Maintains current case diary and ensures retention of appropriate hard copy file documentation. Provides accurate claims system documentation as required by company claim manuals and procedures. Responsible for completion and/or submission of claim forms and reports as required by outside agencies.
• May handle subrogation of claims within delegated limits of authority, including identification of responsible parties, preparation of claim notice, correspondence with carriers, and negotiation of settlement in accordance with MSMM Recovery Procedures.
• May be required to assign the defense of lawsuits to approved defense counsel; directs and monitors quality and performance of defense counsel. Maintains compliance with all requirements of the company’s Litigation Management Program. Reviews and adjusts, where appropriate, fee bills and legal expenses for accuracy and reasonableness.
• Services the claim needs of our customers including insureds, claimants, brokers, etc., in accordance with company policy and procedures, and attends client visitations with underwriters and other parties to conduct presentations and reviews.
• Maintains ongoing communication with all customers throughout the claims process in an effort to provide timely and appropriate claim status as appropriate and/or required by statutory regulations.
• Completes timely and accurate data reports to state reporting agencies to ensured full compliance with MSMM and regulatory requirement.
• Maintains full compliance with all regulatory Fair Claim Practices Acts and state and federal regulations.
• Maintains full compliance with all state licensing and continuing education requirements to ensure current and appropriate filing/standing of all adjuster licenses.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Required:

Diploma/Degree & Experience

• High School Degree or G.E.D. is required. Bachelor’s degree (B. A.) is preferred.
• 5+ years of claims experience, including ability to successfully negotiate settlements, verify coverage, appropriately set reserves, successfully complete investigations and understand rules associated with state regulations
• New York or Virginia claims handling experience is preferred.

#LI-HYBRID

It’s an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.