Claims Adjuster Trainee

Progressive; South Charleston (WV); Hybrid; USD 54,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

Flexible spending accounts

Paid time off

Parental & family leave

Job summary

Progressive is committed to helping employees move forward and build meaningful careers. As a claims adjuster trainee, you’ll learn to assist customers after an accident, primarily over the phone, in a collaborative, coached environment.

This hybrid role combines in-office and remote days for 12 months, with ongoing coaching from leaders. After training, in-office days adjust to business needs, and you may continue in a flexible arrangement if preferred.

Qualifications

• Must-have qualifications include a bachelor’s degree or two years of work experience with an associate degree.
• Team-oriented with strong communication and negotiation skills.
• Ability to interview customers, claimants, and witnesses and manage relationships.

Responsibilities

• Determine coverage and liability for claims.
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other carriers to resolve claims.

Skills

Interview customers

Negotiation

Communication

Team collaboration

Education

Bachelor's degree

Associate degree

Three years of work experience

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule:

Monday-Friday, 8am-5pm for the first 3 weeks during training, then Monday-Friday 8am-5pm or 9am-6pm, depending on business need.

Location:

4700 Maccorkle Ave SE, Suite 201, Charleston, WV 25304

Compensation

• Once you complete training and pass any necessary testing requirements, your salary will be $54,000-$57,500/year, however, during training, you’ll be paid hourly based on your annual salary.
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.