Claims Adjuster Trainee

Progressive; Mechanicsburg (Cumberland County); Hybrid; USD 54,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

Health savings accounts

Paid time off

Parental & family leave

Tuition assistance

Job summary

Progressive is seeking a claims adjuster trainee in a hybrid role; you will work in-office two days per week and remotely the other days, with a 13-week training period and progression to full responsibilities. You’ll determine coverage and liability, interview claimants and witnesses, and coordinate with appraisers to manage vehicle repairs.

The position offers a $54,000–$57,500 yearly salary (paid during training as hourly), plus Gainshare up to 16% of eligible earnings, a robust benefits

Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Education

Bachelor's degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within 40miles of Progressive's Allentown, Mechanicsburg, or Lancaster claims offices.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: The training period is 13 weeks in length. For the first three weeks, the schedule will be Monday-Friday, 8:30am-5:30pm. Starting in week four, the schedule will be Monday-Friday, 8am-5pm. After training, the schedule will be Monday-Friday between the hours of 8am-6pm.

Location:

• Allentown - 7535 Windsor Drive, Suite 102B, Allentown, PA 18195
• Mechanicsburg - 4909 Louise Drive, Suite 201, Mechanicsburg, PA 17055
• Lancaster - 1851 Charter Lane, Suite 113, Lancaster, PA 17601

Compensation

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $54,000 - $57,500/year. However, during training, you will be paid an hourly rate based on your annual salary
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

#LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.