Claims Adjuster Trainee

Progressive; Fairview Heights (IL); Hybrid; USD 50,000 - 53,000; Full time

Job summary

An established industry player is seeking a claims adjuster trainee to join their team. In this dynamic role, you'll help customers navigate the claims process after accidents, building relationships over the phone. With comprehensive training and support from experienced colleagues, you'll gain the skills needed to manage claims effectively. This hybrid position allows for flexibility, with a mix of in-office and remote work. If you're looking to start a rewarding career in the insurance industry, this opportunity offers a path to professional growth and development in a diverse and inclusive environment.

Benefits

401(k) with company match

Medical, dental & vision insurance

Wellness & mental health programs

Paid time off

Career development & tuition assistance

Qualifications

• Bachelor's degree or 5 years relevant work experience required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Determine coverage and liability for insurance claims.
• Interview customers and negotiate with other insurance carriers.

Skills

Customer Service

Negotiation

Problem Solving

Communication

Education

Bachelor's degree

5 years relevant work experience

Job description

Join Forbes’ 2023 Best Employer for Diversity! As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish.

You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims. This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a training period of about 12 weeks. After graduating from training, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need.

In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Duties & Responsibilities (upon completion of training)

1. Determine coverage
2. Determine liability (who’s at fault for the damages)
3. Interview customers, claimants, and witnesses
4. Partner with appraisers/estimators to manage vehicle repairs
5. Negotiate with customers and other insurance carriers and resolve claims

Must-have Qualifications

1. Bachelor's degree or higher
2. Instead of a degree, a combined total of five years post-secondary and/or relevant work experience

Schedule: Monday- Friday 9am-6pm; Training Schedule: 8:30am-5:30pm

Location: 13 Executive Dr, Fairview Heights, IL

Compensation

Once you complete training (which includes passing any necessary testing requirements), your salary will range between $50,000 - $53,000/year, however, during training, you will be paid an hourly rate based on your annual salary. Gainshare bonus up to 16% of your eligible earnings based on company performance.

Benefits

1. 401(k) with dollar-for-dollar company match up to 6%
2. Medical, dental & vision, including free preventative care
3. Wellness & mental health programs
4. Health care flexible spending accounts, health savings accounts, & life insurance
5. Paid time off
6. Paid & unpaid sick leave where applicable, as well as short & long-term disability
7. Parental & family leave; military leave & pay
8. Diverse, inclusive & welcoming culture with Employee Resource Groups
9. Career development & tuition assistance

About the Company

The Progressive Corporation is an American insurance company, one of the largest providers of car insurance in the United States.