Claims Adjuster Senior - Litigation

Progressive Insurance; Texas; Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Wellness programs

Flexible spending accounts & life 보험

Paid time off & parental leave

Job summary

Progressive Insurance is seeking a senior claims specialist to investigate complex and high-risk injury claims, coordinating with police, medical professionals, claimants and attorneys as needed. This role supports determining coverage, liability and the total value of each claim.

The position is hybrid, with in-office expectations about four days per month for meetings and training, and full-time evenings/mornings in a Texas claims office network.

Qualifications

• Must have at least five years of relevant work experience with two years in claims handling, or two years in claims handling with a bachelor’s degree, or four years with two years in claims handling and an associate degree.

Responsibilities

• Investigate complex and high-risk injury claims, including attorney-represented cases or those with litigation features.
• Consult with police officers, medical professionals, claimants and others involved in the accident to gather information.
• Determine coverage, liability and total value of the claim based on collected information and policy terms.

Skills

Claims handling

Negotiation

Customer service

Organization/multitasking

Coverage analysis

Discovery tools usage

Education

Bachelor's degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a senior claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims - which may be attorney represented or have additional litigation features - you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Location: Open to any Texas claims office area in Austin, Corpus Christi, Dallas/Fort Worth, El Paso, Houston, Lubbock, McAllen and San Antonio.

Schedule: Monday - Friday, 8:00AM-5:00PM

Must-have Qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred Skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document

Compensation

• $77,000-$93,500/year (dependent on level of experience)
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.