Claims Adjuster II, Field Property - National Catastrophe

Nationwide; Indianapolis (IN); On-site; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401(k) with company match

Pension plan

Paid time off and holidays

Business casual attire

Job summary

Nationwide is seeking a Field Claims Specialist II for the National Catastrophe Property team. You will travel nationwide to assess damage, determine coverage, and guide policyholders through the claims process with empathy.

Expect field deployments, often on short notice, with up to 80% travel. You will work in CAT environments, handling complex claims from start to finish while collaborating with internal teams.

Qualifications

• Undergraduate degree or equivalent experience.
• Three to five years of related property claims experience or comparable job-related experience, or education preferred.
• State licensing where required; claims certification schools or classes; Xactimate Level 1/2 certifications listed as development goals.

Responsibilities

• Handle assigned claims promptly and effectively with little direction.
• Determine coverages and apply claims practices to resolve cases per guidelines.
• Open, close, and adjust reserves; manage file conferencing and authority procedures.
• Maintain knowledge of repairs, pricing, and local market procedures.
• Lead or support Subrogation and Special Investigations to identify fraud.
• Provide proactive customer updates and deliver outstanding service.
• May perform other responsibilities as assigned.

Skills

Xactimate experience

CAT claims experience

Customer service

Communication skills

Ladder inspection

Attention to detail

Problem solving

Education

Undergraduate degree or equivalent experience

Tools

Xactimate

Job description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

About the Role

This is a highly visible, field‑based opportunity on Nationwide’s National Catastrophe (NATCAT) Response Team—supporting customers when they need us most. As a Property Claims Field Adjuster, you’ll respond to major disaster events nationwide, including hurricanes, tornadoes, wildfires, and floods, delivering hands‑on support and guidance during critical moments of recovery. In this role, you’ll travel to impacted areas (up to 80%, often on short notice) to assess property damage, evaluate coverage, and help policyholders navigate the claims process with confidence. You’ll play a key role in helping individuals, families, and communities recover and rebuild.

Make an Impact Where It Matters Most

This is more than a claims role—it’s an opportunity to be a trusted partner during times of uncertainty. You’ll engage directly with customers—often in emotionally challenging situations—providing clear guidance, setting expectations, and delivering outcomes with empathy and professionalism. Strong communication skills and emotional intelligence are essential to success in this role.

What You’ll Do

• Conduct on‑site property inspections and damage assessments in catastrophe zones
• Investigate and resolve moderate to complex property claims from start to finish
• Determine policy coverage and prepare estimates using tools like Xactimate
• Own the full lifecycle of claims, including reserving, supplements, and documentation
• Partner with internal teams (e.g., Special Investigations, Subrogation) as needed
• Maintain compliance with regulatory and internal standards while ensuring timely resolutions
• Provide proactive, consistent updates to customers throughout the claims process

What You Bring (Preferred Qualifications & Core Skills)

• Prior insurance field/property claims handling or adjusting experience
• Proficiency with Xactimate and prior estimate writing experience
• Demonstrated ability to manage claims of varying complexity from start to finish
• Experience working on‑site in catastrophe (CAT) environments
• Ability and willingness to carry a ladder and safely inspect roofs
• Strong customer service orientation, especially in high‑stress situations
• Excellent written and verbal communication skills

What It Takes to Succeed

This role is ideal for individuals who thrive in dynamic, high‑intensity environments and are motivated by purpose‑driven work. You should be comfortable working independently in the field, managing a high volume of claims, and adapting quickly in evolving disaster situations. Assignments may involve extended deployments, including 12‑hour days for up to 21 consecutive days.

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

Job DescriptionKey Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow‑ups through proficient use of claims and other related business systems.
• Delivers outstanding customer service to all internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
• May perform other responsibilities as assigned.

Typical Skills and Experiences

• Undergraduate degree or equivalent experience.
• State licensing where required. Successful completion of required claims certification schools or classes. Obtain Xactimate Level 1 certification within a year of start date. Obtain Xactimate Level 2 certification within two years of employment.
• Three to five years of related property claims experience or comparable job‑related experience, or education preferred. Experience in a customer service environment, including flexible work schedules and extended work hours preferred. Commercial claims property experience preferred.

Knowledge, Abilities and Skills

General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims. Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem‑solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Organizational skills to prioritize work. Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software. Able to provide leadership to less experienced claims associates. Must be able to safely access and inspect rooftops using a ladder. Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner. Values : Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions

Overtime Eligibility : Not Eligible (Exempt)

Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time. Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on‑call. Must be available to work catastrophes (CAT). Extended and/or non‑standard hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check

Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. We currently anticipate accepting applications until 10/30/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic‑specific salary structure …

Nationwide pays on a geographic‑specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part‑Time Roles: Please be aware that the salary ranges listed below reflect full‑time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full‑time schedule.

The national salary range for Field Claims Specialist II, National Catastrophe Property - Personal Lines : $62,500.00-$115,500.00

The expected starting salary range for Field Claims Specialist II, National Catastrophe Property - Personal Lines : $62,500.00 - $93,500.00

#claimsSmoke‑Free Iowa Statement

Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at .For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov)