Claim Team Manager - Auto/Fire - Hybrid

State Farm; Tempe (AZ); Hybrid; USD 81,000 - 142,000; Full time

Benefits offered by this job

Annual raise and bonus

Health benefits

Tuition assistance

401(k) plan with company contributions

Generous time off

Job summary

State Farm seeks leaders to manage Auto and Fire Claims teams, overseeing investigations, settlements, and payments while driving strong customer service and policy compliance. You’ll mentor staff, implement programs, and coordinate with broader claims operations.

The role requires prior leadership in claims or call centers, a valid driver’s license, and the ability to work in a hybrid environment with training periods in-office. State Farm offers comprehensive benefits and growth opportunities.

Qualifications

• Bachelor’s degree preferred
• Prior formal or informal leadership experience; auto claims operations and/or call center experience preferred
• Effective written and verbal communication skills
• Demonstrates leadership behaviors: customer focus, tackle challenges, inspire others
• Valid driver’s license required; MVR will be checked as part of background check

Responsibilities

• First-line management of assigned Claim personnel including hiring, training, coaching, performance management, and salary administration
• Promotes development of employees
• Leads team toward department and company goals
• Reviews and controls the operation's claim activities including investigations, payments, and adjustment expense payments
• Provides technical guidance on claims settlement procedures, policies, contracts, and endorsements
• Coordinates and implements new company programs, policies, and procedures
• Reviews and controls the unit's claim activities and ensures compliance with laws and procedures
• Communicates timely on events affecting customer service and team members

Skills

Leadership experience

Communication skills

Customer focus

Team leadership

Education

Bachelor’s degree preferred

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Seeking competitive candidates to support our Auto or Fire Claims Segments depending upon your skills and qualifications.

As a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.

• Responsible for first-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary administration
• Promotes development of employees
• Leads team toward desired department and company goals
• Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
• Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Provides direction and serves as a resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, homeowners and commercial personal property damage, and applicable federal/state laws and legal requirements when determining coverage, liability, and damages for first party property damage losses
• Responsible for the review and control of the assigned unit's claim activities including claim investigations, analyses, evaluations, claim payments, and adjustment expense payments
• Recognizes events that affect customer service and provides timely communications to team members and peers
• Ensures compliance with company procedures, applicable federal/state laws, and legal requirements

Where You'll Work

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you will have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

• Bachelor’s degree preferred
• Prior formal or informal leadership experience required; auto claims operations and/or call center experience preferred
• Effective written and verbal communication skills
• Demonstrates the following leadership behaviors:
• Promote and maintain a relentless focus on the customer when making decisions
• Candidly assess our environment and tackle challenges head-on
• Inspire and energize people to understand and achieve common goals
• A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $80,600 - $142,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits , locations , and the hiring process of joining the State Farm team!