Claim Specialist - Property Field Inspection

State Farm; Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist in Des Moines, IA. You will be the first contact to meet with insureds, explain coverage, estimate damages, and guide them through the claims process while delivering Remarkable service.

Responsibilities include on-site inspections for residential and commercial claims, gathering evidence, and coordinating with agents and policyholders to resolve claims within authorized limits.

Qualifications

• Experience inspecting residential and commercial properties.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, insurance agents, and involved parties to gather information and resolve claims efficiently.
• Interact with parties who may express strong emotions or concerns during inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process and address inquiries promptly.

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Grow Your Skills, Grow Your Potential

Responsibilities

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather informationand resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work: This position is located in Des Moines, IA. Competitive candidates should reside within one of the listed zip codes and will service this same territory:

50001, 50005, 50008, 50009, 50021, 50023, 50028, 50032, 50035, 50047, 50049, 50051, 50052,