Claim Specialist-Auto/Property-Hybrid

State Farm; Tempe (AZ); On-site; USD 59,059 - 83,535; Full time

Benefits offered by this job

Annual raise and bonus

Health and wellbeing programs

Educational benefits

Generous time off policies

401(k) plan with company contributions

Job summary

State Farm is looking for a Claim Specialist to join their team in Tempe, Arizona. The role involves investigating, evaluating, negotiating, and settling claims while providing exceptional service to customers. Candidates should have a bachelor's degree or equivalent experience in the insurance industry, with strong communication and negotiation skills.

This is a hybrid position that combines both in-office and remote work, along with a competitive salary range of $59,059.65 - $83,535.93 annually, based on skills and experience. State Farm offers a comprehensive benefits package including health programs, educational benefits, and a 401(k) plan.

Qualifications

• Bachelor's degree in a related field is preferred or equivalent work experience.
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims.
• Proficiency in using estimating/evaluation software tools.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims.
• Provide Remarkable service to customers through the claims process.
• Handle high-volume inbound and outbound calls.

Skills

Excellent communication skills

Analytical skills

Negotiation skills

Detail-oriented

Bilingual Spanish

Education

Bachelor's degree in a related field

Tools

CCC

Xactimate

XactContents

Job description

Claim Specialist

Being good neighbors helping people, investing in our communities, and making the world a better place is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable service. This includes:

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions
• We are looking to fill a portion of these positions with candidates who are bilingual Spanish.

Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.

Some of the areas we hire Claim Specialists for could include any of the following:

• Auto Injury: Handles bodily injury and uninsured/underinsured claims along with property damage claims involving injuries
• Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
• Special Investigative Unit (SIU): Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
• Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
• Auto Weather Catastrophe: Handles weather-related auto claims
• Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
• Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
• Fire Property Stewardship: Handles property claims involving both weather-related events and non-weather-related incidents

Qualifications

Preferred:

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer‑minded focus
• Detail‑oriented with strong organizational and analytical skills
• Strong critical thinking and decision‑making skills
• Ability to multi‑task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre‑employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
• For candidates who wish to also be considered for bilingual Spanish, a language proficiency exam will be required.

Our Benefits

Because work‑life balance is a priority at State Farm, compensation is based on our standard 38:45‑hour work week!

• Potential starting salary ranges $59,059.65 - $83,535.93 annually
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
  • We are looking to fill a portion of these positions with candidates who are bilingual Spanish which may result in additional compensation based on the level of bilingual proficiency.
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in‑network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top‑notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.