Claim Resolution Specialist, Personal Property

Liberty Mutual Fire Insurance Co.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Property Contents Claims Specialist in Indiana. The role involves managing and investigating property contents claims, performing on-site inventories, and providing quality customer service to policyholders.

Candidates should have strong communication skills, knowledge of homeowners coverages, and an ability to coordinate with vendors for repairs and replacements. Occasional catastrophe duty may be required.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• Bachelor's degree or equivalent experience and 18-24 months of directly related experience.

Responsibilities

• Manages, investigates and resolves assigned Property Contents claims under limited supervision.
• Compiles and values inventory of damaged/lost contents associated with property claims.
• Provides policyholders with quality customer service.
• May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
• Responsible for claims handling personal property losses to include large loss.
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories.
• Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.
• Documents the file accordingly.
• Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty.

Skills

Strong written & oral communication

Interpersonal skills

Negotiation skills

Customer service experience

Knowledge of homeowner coverages

Interior design/antique items retail

Education

Bachelor's degree or equivalent experience

Job description

Description

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Manages, investigates and resolves assigned Property Contents claims under limited supervision.

Compiles and values inventory of damaged/lost contents associated with property claims.

Provides policyholders with quality customer service.

May assist Claims Representatives with in-person inspection/policyholder contact where necessary.

Responsible for claims handling personal property losses to include large loss.

Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.

Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.

Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly.

Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.

Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.

May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.

Attends product seminars/shows to build personal property expertise.

May be called upon for catastrophe duty

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• Bachelor's degree or equivalent experience and 18-24 months of directly related experience.
• Ability to obtain proper licensing as required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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