Claim Resolution Specialist, Personal Property

CLM Dallas Chapter; Cincinnati (OH); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Liberty Mutual Insurance in Cincinnati, OH seeks a Property Contents Claims Associate to manage, investigate, and resolve assigned claims with on-site inventory and pricing. Training emphasizes reliability and active participation.

You will interact with policyholders, coordinate with large loss teams, and assist with vendor services to restore properties after losses. Required are strong communication skills, customer service experience, and knowledge of homeowner coverages.

Formación

• Strong written and oral communications skills are required.
• Interpersonal, analytical and negotiation skills are necessary.
• Customer service experience is preferred.
• Knowledge of coverages within homeowner policies is important.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail is preferred.
• Bachelor’s degree or equivalent experience with 18–24 months of related experience.
• Ability to obtain proper licensing as required.

Responsabilidades

• Manage, investigate and resolve assigned Property Contents claims under limited supervision.
• Compile and value inventory of damaged/lost contents associated with property claims.
• Provide policyholders with quality customer service.
• Assist Claims Representatives with in-person inspections when necessary.
• Handle claims involving personal property losses, including large loss.
• Coordinate with the large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Perform on-site inventory inspections (minimum 50%) for pricing purposes.
• Develop expert lists/websites for product categories and use insurer/vendor pricing and validation sources.
• Explain coverage, limitations, replacement or ACV options to insureds.
• Coordinate vendor services such as contractors, emergency repair, cleaning and replacement services.
• Attend product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty.

Conocimientos

Strong written and spoken comms

Interpersonal, analytical, negotiation

Customer service experience

Knowledge of homeowner coverages

Bachelor’s degree or equivalent + 18–/

Licensing as required

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Description

• Manages, investigates and resolves assigned Property Contents claims under limited supervision.
• Compiles and values inventory of damaged/lost contents associated with property claims.
• Provides policyholders with quality customer service.
• May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
• Responsible for claims handling personal property losses to include large loss.
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly.
• Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty

Position

Company : Liberty Mutual Insurance

Location : Cincinnati, Ohio

Posted On : 10/8/2026

Description

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

• Manages, investigates and resolves assigned Property Contents claims under limited supervision.
• Compiles and values inventory of damaged/lost contents associated with property claims.
• Provides policyholders with quality customer service.
• May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
• Responsible for claims handling personal property losses to include large loss.
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly.
• Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• Bachelors degree or equivalent experience and 18-24 months of directly related experience.
• Ability to obtain proper licensing as required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco