Claim Resolution Specialist, Large Loss Personal Property

Liberty Mutual Insurance; Bellevue (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance in Bellevue, WA is seeking a Contents Claims Specialist to manage high-exposure property contents claims under limited supervision. You will inspect inventories, value damaged or lost items, and provide policyholders with clear, compassionate service.

You may support Claims Representatives with in-person visits and act as a technical resource for other Contents Specialists. The role emphasizes customer service, negotiation, and staying current on personal-property

Qualifications

• Requires bachelor’s degree or equivalent experience.
• Strong written and verbal communication required.
• Good interpersonal, analytical, and negotiation skills.
• Customer service experience preferred.
• Knowledge of homeowner coverages.
• Ability to work independently with sound judgment.
• Experience with contents or property claims preferred.

Responsibilities

• Handles a majority of large loss claims with limited supervision.
• Investigates coverage and adjusts high-severity property loss claims.
• Performs on-site inventory inspections and communicates findings.
• Provides policy information and explains settlements to insured.
• Oversees coordination of contents vendors and contractors.
• May assist other property departments with field inspections.
• Stays current on personal-property standards and market trends through education.

Skills

Written and verbal communication

Interpersonal skills

Negotiation skills

Customer service experience

Education

Bachelor’s degree or equivalent experience

Job description

Description

In this role, you will manage, investigate, and resolve assigned Property Contents Claims that present high exposure or more complex under limited supervision. You will inspect, compile and value inventory of damaged/lost contents associated with property claims and provide policyholders with exceptional customer service. You may assist Claims Representatives with in-person inspection/policyholder contact where necessary, and act as technical resource for other Contents Specialists.

Training

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Employees may apply for a new role after completing 12 months of employment in their current position.

Responsibilities

• Handles a majority of large loss claims assigned under little supervision.
• Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
• Performs full on-site inventory inspection and scope of damages and able to communicate such to both policyholders and vendors.
• Provides quality customer service. Provides insured with policy information to include coverage, limitations, and able to explain settlement effectively.
• Oversees coordination of contents vendors, some which are third‑party—including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensure compliance with contract terms and safety standards.
• May be asked to perform field assist on files handled by other property departments with in-person inspection and/or policyholder contact when needed.
• Takes initiative to stay current on personal‑property standards, market trends, and products through continuing education, seminars, and industry publications.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required
• Effective negotiation skills.
• Customer service experience preferred
• Knowledge of coverages provided within various homeowner policies.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Experience in interior design, electronics, appliances, antique‑collectibles, clothing and furniture retail preferred.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience
• Ability to obtain proper licensing as required.
• Completion of advanced property training.

About Us

Pay Philosophy:

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

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