Claim Representative, Auto Damage

Travelers Canada; Charlotte (NC); On-site; USD 55,000 - 91,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer program

Job summary

Travelers in North Carolina is seeking a Claims Representative for Auto Damage to support customers and third-party claimants through the claims process. You will evaluate coverage, negotiate settlements, and coordinate with appraisal teams to ensure timely resolutions.

The ideal candidate has 2 years of auto claim experience, an active adjuster license where applicable, and strong communication skills to explain policy terms and provide exceptional service throughout the claim lifecycle.

Qualifications

• Bachelor’s Degree.
• Two years of auto claim handling experience.
• Active adjuster license, where applicable.
• Proficient in claims management systems with advanced skills in Microsoft Office and enterprise technology systems.
• Strong verbal and written communication skills.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service throughout the claim process.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage auto physical damage claims from first notice of loss through resolution and settlement.
• Evaluate policy terms to determine coverage, liability, and damage.
• Negotiate settlements within authority limits.
• Coordinate with appraisal teams and repair facilities.
• Document findings and maintain records in claim management systems.
• Provide timely communications to insureds and claimants.
• Adapt to technology upgrades and AI tool rollouts.
• Maintain required insurance licenses within three months.

Skills

Verbal and written communication

Customer service excellence

Decision making

Ability to manage stress

Conflict resolution

Education

Bachelor’s Degree

Active adjuster license (where applicable)

Tools

Claims management systems

Microsoft Office

Enterprise technology platforms

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $55,200.00 - $91,100.00

Target Openings 3

What Is the Opportunity?

As a Claim Rep, Auto Damage, you will support our customers and third-party claimants through the claims process when they experience vehicle damage. In this role, you will serve as a trusted resource and will deliver exceptional customer service by providing clear explanations of policies and coverage options while investigating and evaluating claims to ensure accurate payments.

What Will You Do?

Manage auto physical damage claims from first notice of loss through resolution and settlement, handling low to moderate complexity cases, including total loss evaluations and vehicle repair oversight. Types of claims are typically multi-vehicle (2 or more cars) auto damage with unclear liability and no injuries. Evaluate and analyze policy terms, conditions, and exclusions to determine coverage, liability, and damage; negotiate equitable settlements within your authority. Coordinate and partner with appraisal team(s) and repair facilities to obtain necessary information and ensure thorough accurate damage assessments and timely claim resolution. Leverage all internal and external resources to conduct thorough investigations to gather all relevant facts accurately document findings in the claim management system and maintain accurate records of claim activity in claim management systems. Determine settlement amounts based upon appraisal estimate, negotiate and convey claim settlements within authority limits to insureds and claimants. As appropriate, write denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants. Provide timely and professional communication to customers, representatives, and internal stakeholders. Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality. Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Two years of auto claim handling experience.
• Active adjuster license, where applicable.
• Proficient in claims management systems with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

High School Diploma or GED required. One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support.

Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment.

Travelers has been recognized by organizations such as G.I. Jobs and Military Times.

Our employees are valuable assets to their hometowns, volunteering for important causes each year.

Imagine other opportunities here.