Claim Intake Department Segmentation Technician

American International Group; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible work arrangements

Job summary

American International Group, Inc. (AIG) seeks a Claim Intake Department (CID) Segmentation Technician to support excess and specialty lines claim files and coordinate with underwriters and brokers.

You’ll document policy details, perform telephonic investigations, and ensure accurate file documentation for value-driven decisions. The role emphasizes strong organizational skills, collaboration, and the ability to work independently in a flexible, primarily in-office environment.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Excellent interpersonal and organizational skills.
• Ability to collaborate and work independently in a flexible environment.

Responsibilities

• Handle excess and specialty lines, first notice of losses.
• Identify and document policy information for exposure assessment and policy placement.
• Initiate telephonic investigations for quality evaluations of potential exposure.
• Contact brokers, insureds, primary carriers and attorneys for information.
• Document the claim file clearly, recording investigation progress and data needs.
• Maintain diary system for timely segmentation and referral of claims.
• Evaluate financial impact to AIG and insureds.
• Monitor trials and report daily events.
• Inform management of high-profile claims and emerging risks.

Skills

Interpersonal skills

Organizational skills

Ability to work independently

Flexibility in work environment

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

Claim Intake Department Segmentation Technician

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claim Intake Department (CID) Segmentation Technician to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry with segmenting new excess and specialty lines claim files and helping our businesses develop products to address the rapidly evolving risk environment. Grow your career at the forefront of Casualty insurance. In CID, we strive to live AIG’s corporate values: Take Ownership, Set the Standard, Win Together, Be an Ally, Do What’s Right. At AIG, we are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Make your mark in Casualty Claims In this entry level role, you’ll deal with sophisticated excess casualty claims, as well as environmental and toxic tort claims. You’ll be exposed to emerging risks and major casualty loss events. You’ll also be a corresponding and supporting our high profile insureds and brokers, as well as AIG’s underwriters, claim managers and Shared Services. You’ll be supported by a management team that’s deeply invested in your development and success in addition to achieving the right placement and outcomes for the claims.

You will:

• Handle excess and specialty lines, first notice of losses.
• Identifying and documenting the policy information which includes the attachment point, division and the excess policy limits and making sure that a copy of the excess policy is in OneView.
• Initiating the telephonic investigation necessary for quality evaluations of potential exposure.
• Contact brokers, insureds, primary carriers, defense attorneys and TPAs to request specific information regarding the reported claims.
• Accurately and constantly document the claim file in a clear concise manner, memorializing the investigation conducted to date, conversations with external contacts, and what information is needed to provide a value driven determination for future handling.
• Maintain files on a diary system to ensure timely segmentation and referral of claims.
• Evaluate financial impact to AIG and to our insureds.
• Monitor trials and report daily events/activities of same.
• Advise management of any high profile claims and emerging risks.

What you’ll need to succeed

• Bachelor’s Degree, equivalent work experience or experience as a CID Claim Intake Analyst.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision‑ making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Familiar with Microsoft Office (Outlook, Excel, Teams, etc.).

Ready to take your career to the next level? We would love to hear from you. #LI-NH1 At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Claims, Inc.

As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we’re working as one team to do what’s right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.