Claim Intake Department Segmentation Technician

aig; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

AIG is seeking an entry-level Claim Intake Department Segmentation Technician in Atlanta to segment new excess and specialty lines claim files and support product development in a dynamic risk environment.

You will handle first notices of loss, document policy details, and communicate with brokers, insureds, and underwriters. The role offers growth through hands-on exposure and a supportive team in a flexible work setting.

Qualifications

• Bachelor’s Degree, equivalent work experience, or CID analyst experience.
• Excellent interpersonal and organizational skills; able to handle multiple tasks.
• Willing to work independently and as part of a team.
• Ability to collaborate in a flexible work environment (office/home).
• Effective decision-making to analyze and improve claims performance.
• Familiar with Microsoft Office (Outlook, Excel, Teams).

Responsibilities

• Handle excess and specialty lines, first notice of losses, documenting policy info including attachment point, division, limits.
• Initiate telephonic investigations for quality evaluations of potential exposure.
• Contact brokers, insureds, primary carriers, defense attorneys and TPAs for information.
• Document the claim file clearly and memorialize investigations and needed information.
• Maintain a diary system to ensure timely segmentation and referral of claims.
• Evaluate financial impact to AIG and insureds.
• Monitor trials and report daily events and activities.
• Advise management of high-profile claims and emerging risks.

Skills

Interpersonal skills

Organizational skills

Independent work

Team collaboration

Decision making

Education

Bachelor's Degree / equivalent

Tools

Microsoft Office

Job description

Claim Intake Department Segmentation Technician

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claim Intake Department (CID) Segmentation Technician to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry with segmenting new excess and specialty lines claim files and helping our businesses develop products to address the rapidly evolving risk environment. Grow your career at the forefront of Casualty insurance.

In CID, we strive to live AIG’s corporate values: Take Ownership, Set the Standard, Win Together, Be an Ally, Do What’s Right. At AIG, we are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Make your mark in Casualty Claims

In this entry level role, you’ll deal with sophisticated excess casualty claims, as well as environmental and toxic tort claims. You’ll be exposed to emerging risks and major casualty loss events. You’ll also be a corresponding and supporting our high profile insureds and brokers, as well as AIG’s underwriters, claim managers and Shared Services. You’ll be supported by a management team that’s deeply invested in your development and success in addition to achieving the right placement and outcomes for the claims.

You will:

• Handle excess and specialty lines, first notice of losses. Identifying and documenting the policy information which includes the attachment point, division and the excess policy limits and making sure that a copy of the excess policy is in OneView
• Initiating the telephonic investigation necessary for quality evaluations of potential exposure.
• Contact brokers, insureds, primary carriers, defense attorneys and TPAs to request specific information regarding the reported claims
• Accurately and constantly document the claim file in a clear concise manner, memorializing the investigation conducted to date, conversations with external contacts, and what information is needed to provide a value driven determination for future handling
• Maintain files on a diary system to ensure timely segmentation and referral of claims
• Evaluate financial impact to AIG and to our insureds
• Monitor trials and report daily events/activities of same
• Advise management of any high profile claims and emerging risks

What you’ll need to succeed

• Bachelor’s Degree, equivalent work experience or experience as a CID Claim Intake Analyst
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Familiar with Microsoft Office (Outlook, Excel, Teams, etc.)

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - ClaimsAIG Claims, Inc.