Claim Associate

CCMSI; Scottsdale (AZ); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

PTO + 10 holidays

Medical, Dental, Vision

401(k) and ESOP

Career growth

Team-based culture

Job summary

CCMSI in Scottsdale, AZ is hiring a Claim Associate to provide administrative support for claims personnel. The role emphasizes accuracy, timeliness, and client service, with opportunities to grow within the claims industry.

The schedule runs Mon–Fri 8:00 am–4:30 pm MST, with a flexible start time, and the salary range is $19.50–$21.50 per hour depending on experience. The position requires strong organization, communication skills, and proficiency with Microsoft Office.

Qualifications

• Strong organizational skills in a fast-paced office environment.
• Proficiency with medical terminology preferred.
• Excellent verbal and written communication skills and attention to detail.
• Reliability, initiative, and ability to work with minimal supervision.

Responsibilities

• Establish and maintain assigned claim files with accurate setup and documentation.
• Review, summarize and document correspondence and medical records in claim notes.
• Coordinate referrals to external vendors under guidance of claims staff.
• Prepare, copy, scan, and distribute claim-related documents as needed.
• Respond to healthcare provider inquiries with professional, timely service.
• Monitor and follow up on outstanding bills and related documentation.
• Process and release approved claim payments per procedures.
• Provide backup support for front desk reception and mail processing.
• Support claims personnel with administrative tasks to ensure department efficiency.

Skills

Organizational skills

Verbal & written communication

Attention to detail

Teamwork

Customer service

Attendance

Microsoft Office

Confidentiality

Education

Associate degree or 2 years related office experience

Tools

Microsoft Office

Job description

Overview

Claim Associate

Location: Scottsdale, AZ

Schedule: Mon - Fri 8:00 am - 4:30 pm (MST- Flexibile start time)

Salary Range: $19.50 - $21.50/ hour (depending on experience)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

We are seeking a detail-oriented and customer-focused Claim Assistant to provide administrative and clerical support to claim personnel and other team members. In this role, you will help ensure the timely and accurate handling of claim-related documentation, correspondence, and data entry while supporting the delivery of exceptional service to our clients. The ideal candidate is proficient with computers and office software, possesses strong written and verbal communication skills, and thrives in a collaborative team environment. This position offers an excellent opportunity for professional development and career growth within the claims industry. Success in this role includes maintaining high standards of quality, professionalism, and customer service consistent with CCMSI's Corporate Claim Standards and client expectations.

Responsibilities

• Establish and maintain assigned claim files, ensuring all required setup activities and documentation are completed accurately and timely.
• Review, summarize, and document correspondence and medical records in claim notes while ensuring records are properly filed within the appropriate claim file.
• Coordinate referrals to external vendors on designated claims under the guidance and direction of claims staff.
• Prepare, copy, scan, and distribute claim-related documents as needed to support claim operations.
• Respond to healthcare provider inquiries and communications as directed, delivering professional and timely customer service.
• Monitor and follow up on outstanding bills, invoices, and related claim documentation.
• Process and release approved claim payments in accordance with established procedures and authorization guidelines.
• Provide backup support for front desk reception duties and incoming/outgoing mail processing as needed.
• Support claims personnel with administrative, clerical, and customer service tasks to ensure efficient department operations.

Qualifications

What You Bring

Required

• Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
• Knowledge of medical terminology preferred.
• Comfort handling high-volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Helpful (Not Required)

• Bilingual in English and Spanish. — highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience supporting a high-volume claims desk.
• Associate degree or two years of related business/office experience.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great Claim Assistants stand out through accuracy, responsiveness, and strong operational support. We measure success by:

• Quality file support – precise claim setup, clean documentation, and reliable coordination
• Workflow dependability – timely processing of tasks, diary items, and document queues
• Accuracy & attention to detail – correct coding, proper routing, and consistent data integrity
• Team collaboration – proactive communication and effective support for a busy claims team
• Professional ownership – taking initiative, following through, and solving problems with care
• Cultural alignment – understanding that every task supports real people and real outcomes

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer:

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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