Claim Account Executive

Travelers; Melville (NY); On-site; USD 109,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Pension Plan

Wellness Program

Job summary

Travelers is seeking a Claim Account Executive (CAE) to serve as the customer’s claim liaison, leveraging relationship-building, analytical, and sales skills to provide exceptional service and achieve financial objectives. The role partners with management, underwriting, and marketing to meet new business and retention goals and to design effective onboarding for new clients.

Occasional travel may be required as part of managing a portfolio of business insurance customers and delivering tailored

Qualifications

• Bachelor's degree required.
• Three years of Claim experience.
• Three years of Insurance industry experience.
• Valid Driver's License.
• Strong communication and relationship-building skills.
• Understanding of marketing, underwriting and account management processes.

Responsibilities

• Manage claim programs for a portfolio of business insurance customers.
• Market services to agents, brokers and customers.
• Consult with internal partners to tailor a sales strategy.
• Deliver clear, compelling presentations highlighting Travelers Claim Services and differentiators.
• Onboard new customers ensuring a smooth transition within Travelers Claim services.
• Analyze loss data to identify trends that influence outcomes.
• Collaborate with Underwriting/Marketing to align on growth goals and objectives.
• Educate internal partners on Travelers Claim services and support training.

Skills

Communication skills

Relationship building

Sales/Marketing

Problem-solving

Underwriting knowledge

Multi-line knowledge

Education

Bachelor's Degree

High School Diploma

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$109,300.00 - $180,200.00

Target Openings

1

What Is the Opportunity?

Travelers' Claim Account Executives (CAE) team collaborates with Claim management, underwriting, marketing, and business insurance partners to deliver our claim value proposition and create a customized claim service program to meet the unique needs of prospective and existing customers. As a Claim Account Executive, you will be the customer's claim liaison, leveraging your skills in relationship building, analytical, consultative, sales/marketing, and problem-solving to provide exceptional service and achieve optimal outcomes for claims. You will assist in developing highly effective relationships with customers, distribution resources and are responsible for meeting organizational financial objectives including new business and retention. Manage and facilitate claim reviews to ensure it is a positive experience and meeting the needs of our customers, agents, brokers and claim professionals. Occasional travel may be required.

What Will You Do?

• Manage claim programs for a portfolio of business insurance customers.
• Leverage multi-line claim product/service knowledge and expertise to effectively market services to agents, broker, and customers.
• Consult with internal services partners to customize a sales strategy for a prospective customer based on needs, service specifications and industry/exposure information.
• Deliver clear and compelling sales presentations that highlight Travelers Claim Services and our differentiators to influence buying decisions.
• Design and implement onboarding of new customers to ensure an effective and seamless transition working within the parameters of Travelers Claim services.
• Utilize customer, industry, and peer loss data to assess, analyze, interpret, and consult with customers on their loss experience by identifying favorable and adverse trends that influence outcomes.
• Collaborate with internal business partners in Underwriting/Marketing to understand their goals and objectives regarding new business and retention goals and align focus to enhance and support their objectives.
• Educate and train internal business partners, agents, and brokers on Travelers Claim services and support claim partners with customer service training and education.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Strong knowledge and understanding of marketing, underwriting, and account management processes; knowledge of multi-line is a plus.
• Strong understanding of underwriting products, financials, objectives, and service requirements.
• Strong communication skills with the ability to prepare for and present at meetings.
• Understanding of business objectives with the ability to recognize and act on opportunities to achieve financial results.
• Strong relationship building and problem-solving skills with the ability to quickly identify customer needs and take appropriate action.

What is a Must Have?

• High School Diploma or equivalent.
• Three years of Claim experience.
• Three years of Insurance industry experience.
• Valid Driver's License.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals an