Civic Outreach Call Specialist

Mi Familia Vota; Phoenix (AZ); Hybrid; USD 25,000 - 30,000; Full time

Job summary

MF Professional Services, Inc. is seeking a Phone Banker in Phoenix, AZ for a seasonal role. You will conduct phone-based outreach to inform and engage community members on civic topics, using approved scripts and data systems.

Responsibilities include documenting call results, protecting confidential information, and meeting data-quality goals while assisting Mi Familia Vota and related programs. Flexible daytime, evening, and weekend shifts may be required.

Qualifications

• Previous phone-banking, customer-service, community-outreach, voter-contact, organizing, advocacy, sales, or call-center experience preferred.
• Strong verbal communication, active-listening, and interpersonal skills.
• Ability to communicate respectfully with individuals from different backgrounds and perspectives.
• Ability to follow approved scripts while maintaining a natural and engaging conversation.
• Ability to remain professional when individuals disagree, decline participation, or express frustration.
• Ability to follow instructions, accept coaching, and apply feedback.
• Ability to work toward established qualitative and quantitative performance goals.
• Basic computer, keyboard, telephone, and data-entry skills.
• Experience using a dialer, voter-contact database, CRM, or comparable system preferred.
• Strong attention to detail and ability to enter information accurately.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Dependable attendance and ability to complete assigned shifts.
• Experience working with Latino or other diverse communities preferred.
• Conversational proficiency in English and Spanish preferred.
• Ability to work flexible schedules, including daytime, evening, and weekend assignments.

Responsibilities

• Contact community members and voters by telephone using approved scripts and call lists.
• Engage individuals in respectful conversations about approved civic, community, policy, or electoral topics.
• Provide accurate information using organization-approved materials.
• Encourage participation in approved civic and voter-engagement activities.
• Listen actively, ask appropriate follow-up questions, and communicate without judgment.
• Respond professionally to questions, disagreement, frustration, or requests to end a call.
• Refer questions outside the approved script or the employee’s knowledge to a supervisor.
• Use designated dialers, voter-contact databases, or other approved computer systems.
• Accurately record call attempts, responses, survey information, commitments, and other required data.
• Follow established data-entry, quality-control, and reporting procedures.
• Work toward assigned call, contact, conversation, commitment, and data-quality goals.
• Immediately report technical problems, inaccurate information, or data-quality concerns.
• Protect confidential voter, supporter, employee, community, and organizational information.
• Attend required orientation, training, coaching sessions, and team meetings.
• Learn and consistently apply approved scripts, messaging, systems, and procedures.
• Accept coaching and incorporate feedback to improve communication, productivity, and accuracy.
• Maintain reliable attendance and report to scheduled shifts on time.
• Communicate scheduling concerns or expected absences promptly.
• Accurately record and submit all hours worked.
• Honor requests from individuals who do not wish to continue a call or receive additional contact.
• Follow applicable voter-contact, privacy, communications, technology, information-security, workplace-conduct, and timekeeping requirements.
• Contribute to a professional, respectful, inclusive, and accountable team environment.
• Perform other related duties as assigned.

Skills

Phone banking

Customer service

Community outreach

Voter contact

Organizing

Advocacy

Sales

Call center experience

Verbal communication

Active listening

Interpersonal skills

Bilingual English/Spanish

Tools

Dialer system

Voter-contact database

CRM

Job description

MF Professional Services, Inc. is seeking a Phone Banker in Phoenix, AZ for a seasonal role. You will conduct phone-based outreach to inform and engage community members on civic topics, using approved scripts and data systems.

Responsibilities include documenting call results, protecting confidential information, and meeting data-quality goals while assisting Mi Familia Vota and related programs. Flexible daytime, evening, and weekend shifts may be required.