CityVet Moon Valley - Client Service Specialist - CSS Associate

CityVet Support Staff; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match

Health Savings Account

Paid time off

Floating holidays

Flexible schedules

Parental leave

Employee Discount Program

Free telemedicine for employees

Job summary

CityVet Moon Valley is seeking a Client Service Specialist to be the friendly first contact in our clinic. You will greet clients, manage check-ins, book appointments, and assist the team with vaccine, wellness, and retail needs during the visit.

The role emphasizes empathy, clear communication, and the ability to coordinate lobby flow while supporting a positive patient and client experience. Growth opportunities and a supportive team culture accompany this position.

Qualifications

• Must be at least 18 years old at hire.

Responsibilities

• Manage appointment check-ins and new bookings.
• Greet clients and check in patients, notify delays.
• Support lobby triage and communicate vaccine/ wellness/ retail needs.

Skills

Customer service

Communication

Greet clients

Multitasking

Job description

Your Kind of Care.

At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That’s Your Kind of Care.

CityVet Moon Valley is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

A day in the life:

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Essential qualifications:

• At least 18 years of age at the time of hire

Caring For You

We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.

• Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work-Life Balance. Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
• Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

This Employer participates in E-Verify.