CityVet Midtown Client Service Specialist - CSS Associate

CityVet DVM; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) employer match

Health Savings Account option

Growth opportunities

Paid time off

Flexible schedules

Paid parental leave

Health, dental, vision, disability, &

Life Insurance

Free telemedicine

Employee Assistance Program

Job summary

CityVet DVM is seeking a Client Service Specialist to join our team and help deliver outstanding care for pets and their people. You’ll be the first friendly face on the phone or in person, helping clients and guiding them through the visit with warmth and professionalism.

In this role, you’ll manage appointment check-ins, book new visits, and coordinate with the team on discharge and follow-up needs. CityVet offers a supportive culture, strong benefits, and opportunities to grow within the

Qualifications

• 18+ years of age at hire.
• Excellent communication skills and a friendly, professional demeanor.
• Ability to multitask and manage a busy front-desk workflow.

Responsibilities

• Manage appointment check-ins and book new appointments.
• Prioritize appointments, client education, and lobby triage for efficiency.
• Greet and welcome clients entering the clinic and assist with delays or questions.

Skills

Customer service

Communication

Scheduling

Client relations

Tools

CRM systems

Job description

Your Kind of Care.

At CityVet, care is personal. It's the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you're joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That's Your Kind of Care.

Why Work at CityVet?

Words to Describe CityVet

Why is Our Culture So Good?

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

A day in the life:

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Essential qualifications:

• At least 18 years of age at the time of hire

Caring For You

We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.

• Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work-Life Balance. Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
• Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

For other CityVet roles, visit our careers page. Follow the growth of CityVet on LinkedIn!

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