CityVet Alliance Client Service Specialist - CSS

CityVet Support Staff; Alliance (NE); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) retirement savings with 4%match

Health Savings Account option

Paid time off & floating holidays

Flexible schedules

Paid parental leave

Health, Dental, Vision, Disability, & 

Life Insurance

Personal Pet-Care Program

Employee Discount Program

Free telemedicine for employees & 家

Job summary

CityVet Alliance seeks a Client Service Specialist to be the first point of contact with clients, scheduling visits and guiding the client experience. This role supports the veterinary team and helps ensure smooth daily operations at the Alliance clinic.

You will greet clients, manage appointments, and coordinate care instructions while maintaining a friendly, efficient environment for pets and their people.

Qualifications

• Customer service experience is preferred.
• Must be at least 18 years old at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail.
• Prioritize and communicate scheduled appointments and client education to ensure an efficient daily workflow.
• Greet clients, check in patients, notify delays, care for clients during wait, and alert staff of arrivals.

Job description

CityVet Alliance Client Service Specialist - CSS

Alliance

Your Kind of Care.

At CityVet, care is personal. It's the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you're joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That's Your Kind of Care.

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

A day in the life:

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
• At least 18 years of age at the time of hire

Caring For You

We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.

• Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work-Life Balance.Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
• Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

Voluntary Self-Identification

Qualified resume submissions are considered for employment without regard to race, religion, sex, national origin, marital status, sexual orientation, veteran status, or disability. If you choose to complete this survey, your responses will be kept confidential. Completion of this form is VOLUNTARY and your decision not to complete it will NOT preclude you from employment consideration.