City Operations Manager (Seattle)

AirGarage Inc.; Seattle (WA); À distance; USD 60 000 - 81 000; Plein temps

Avantages offerts par ce poste

Remote-friendly culture

Annual company offsites travel (~6 wks

Résumé du poste

AirGarage is seeking a City Manager (Seattle) to own operational and financial performance across the city, ensuring parking facilities run smoothly while maximizing revenue. You will build repeatable processes, manage vendors, and develop pricing/enforcement strategies that impact AirGarage's bottom line.

You will balance on-site execution with data-driven decision making, performing site visits, vendor negotiations, and revenue optimization models.

Qualifications

• Strong operations background with focus on field execution.
• Ability to identify improvement opportunities and drive solutions.
• Customer-focused mindset when interacting with property owners.

Responsabilités

• Develop, implement, and iterate dynamic pricing strategies for the city portfolio.
• Ensure properties look great and run smoothly by coordinating vendor partnerships.
• Own day-to-day operations and physical appearance of all parking facilities in your region.
• Proactively identify and resolve issues impacting facility performance.
• Coordinate enterprise event rentals and lot closures; oversee event operations.
• Lead Space Force scheduling and program to optimize revenue across Seattle locations.

Connaissances

Operations management

Vendor management

Pricing optimization

Revenue realization

Customer service

Team leadership

Analytical thinking

Field work

Description du poste

About AirGarage

AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real‑time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time. We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Check out these podcasts: https://www.youtube.com/watch?v=AU0NkDK51E4 https://youtu.be/_8aM6NQHYiE

The Role

We are looking for a City Manager (Seattle) to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third‑party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line. As the primary point of accountability for facility performance, you’ll balance boots‑on‑the‑ground execution with analytical decision‑making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escape, resourceful in managing competing priorities, and data‑driven in shaping strategy. This is a highly cross‑functional role. You’ll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You’ll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak. Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.

What You Will Do

Pricing & Revenue Management

• Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio.
• Continuously evaluate trends and competitor rates to maximize revenue.
• Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships)
• Monitor event rates at all the locations to ensure we are priced competitively against our competitors.

Operational Execution

• Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
• Own the physical appearance and day to day operations of all parking facilities in your region.
• Proactively identify & resolve issues impacting facility performance.
• Manage and coordinate enterprise event rentals and lot closures.
• Organize and manage the oversight of event operations.

Enforcement Optimization

• Manage the Space Force, our fleet of contract and employee enforcers across the city.
• Create and manage the schedule of the part‑time Space Force employees.
• Grow and develop the part‑time Space Force employee program in order to help optimize revenue across our Seattle locations.

What You Need

• Have a strong operations background.
• Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
• Strong customer service mindset as you will be interacting with our property owners.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi‑task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Why This Role May Not Be For You

• You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility.
• You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations.
• You need highly defined processes from day one. We’re still building playbooks. You’ll often be the one creating the process for others to follow.
• You’re uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You’ll need to adapt, problem‑solve, and move forward without perfect information.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand and walk for extended periods of time.

Important Note

AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for: 2–3 full company offsites, "Remote Weeks" Lending a hand to support one new location launch In-person onboarding as well as supporting other onboarding sessions for new team members. The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, our team won't be a good fit for you.

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup.

Equal Opportunity Employer

AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Note

Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.

Compensation Range

$70,000