City Dispatcher

Saia Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Career growth opportunities

Job summary

Saia Inc. is seeking a dispatcher to oversee freight movement by dispatching, supervising, and scheduling pickups/deliveries in the Houston area.

The role focuses on optimizing driver and equipment allocation to meet customer demand and ensuring accurate data in management systems. Responsibilities include training new hires, providing delivery status updates, and maintaining strong customer satisfaction across operations.

Qualifications

• Bachelor’s degree in business or related field.
• 2+ years of transportation and/or dispatch experience.
• Proficiency in Microsoft Office and AS400.

Responsibilities

• Oversees efficient freight movement through dispatching, supervising, and scheduling pickups and deliveries.
• Optimizes driver and equipment allocation to meet customer demand.
• Supervises loading/unloading and movement of materials.
• Manages driver assignments and shipping data in management systems.
• Trains new hires and provides delivery updates to ensure customer satisfaction.

Skills

Dispatch experience

Customer service

Data management

Education

Bachelor’s degree in business

Tools

AS400

Microsoft Office

Job description

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Oversees efficient freight movement to meet customer demands through dispatching, supervising, and scheduling pickups and deliveries.

Major Tasks and Responsibilities

• Optimizes driver and equipment allocation for efficient customer demand fulfillment.
• Supervises truck loading, unloading, and material and product movement activities.
• Manages driver assignments and shipping information in data management systems.
• Equips drivers with essential information and equipment details for efficient task execution.
• Trains new hires in job responsibilities and conducts road tests.
• Provides delivery status updates and ensures customer satisfaction.
• Develops a professional rapport with their assigned drivers.

Preferred Qualifications

• Bachelor’s degree in business or a related field.
• 2+ years of transportation and/or dispatch experience.
• Proficiency in Microsoft Office and AS400.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.