Citrix VDI Subject Matter Expert

Leidos; Alexandria (VA); Presencial; USD 116.000 - 210.000; Jornada completa

Descripción de la vacante

Leidos is seeking a Citrix VDI SME to support a large enterprise IT contract for the DoD. The administrator will provide Tier 2/3 operations, remote management of offsite servers, and assist with implementing Citrix XenDesktop, XenApp, NetScaler, StoreFront and M365 AVD solutions.

You will monitor health and capacity, perform upgrades, coordinate with engineering for modernization, and respond to outages. A TS/SCI with poly is required; DoD certifications and ITSM experience are essential.

Formación

• Experience interacting with customers to handle service inquiries.
• Extensive experience as Tier 2/3 system administrator with Citrix tech stack.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix XenDesktop, XenApp, NetScaler and StoreFront.
• Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
• Experience with patch and upgrade methodology for front-end and back-end Citrix systems.
• Experience with VMware virtualization to manage virtual servers.
• Experience with Microsoft RDS host servers.
• Experience with log review, incident management and trend analysis.

Responsabilidades

• Perform remote administration of offsite data center servers.
• Provide Tier 2 and 3 administrator support for Citrix technologies and Microsoft 365 AVD.
• Collaborate to plan and implement modernization efforts.
• Monitor infrastructure and perform health checks to prevent outages.
• Coordinate testing and deployment of new solutions across teams.
• Develop and update SOPs and monitoring documentation.
• Respond to after-hours outages as needed.
• Mentor junior team members.

Conocimientos

Citrix XenDesktop

Citrix XenApp

Citrix NetScaler

Citrix StoreFront

Azure Virtual Desktop

PowerShell scripting

ITSM ServiceNow

VMware virtualization

RDS host servers

Incident analysis

Educación

Bachelor's degree with 12 years of relevant experience

Master’s degree with 10 years

Associate's with 14 years

High School Diploma with 16 years

DoD 8140.03 IT Admin Intermediate (Cloud+, GICSP, SSCP, Security+ CE, GSEC)

Citrix Certified Administrator (CCA)

Microsoft Certified: Azure Virtual Desktop Specialty

Microsoft 365 Administrator

ITIL Foundations Certification

Herramientas

ServiceNow

VMware vSphere

Descripción del empleo

Leidos is seeking a Citrix VDI Subject Matter Expert (SME) to support a large enterprise IT contract for the DOD. The administrator will provide operations support to customers across multiple geographic locations and networks. They will provide operations and maintenance support to existing virtual desktop environments and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.

Primary Tasks: Individuals in this role will be required to perform remote administration of servers located in offsite data centers. Provide Tier 2 and Tier 3 administrator support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD). Monitor infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, service account password expirations, certificate renewals, and other daily health checks as required. Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements. Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity. Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment Implement major system upgrades as designed and approved Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of new solutions to minimize impact on customers and other services Perform periodic backup and restoration of servers Monitor desktop capacity to size the environment based on typical usage trends Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solutions using lessons learned Develop solutions to complex technical issues and implement them in production systems. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services. Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel. Respond to after-hours outages when deemed mission critical by ITOC government representative. Conduct routine maintenance following customers prescribed maintenance windows which may include evening and/or weekend maintenance to minimize impact on customers and their mission. Provide mentorship and training for junior team members.

Basic Qualifications

• Experience with interacting with customers to handle service inquiries and problems.
• Extensive experience working as a Tier 2 and Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as ServiceNow.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
• Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
• Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
• Experience with VMware virtualization technology to manage virtual servers.
• Experience with Microsoft RDS host servers.
• Experience with rapid testing, validation, and deployment of new baseline OS images.
• Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience.
• Experience with Scripting/Automation using Microsoft PowerShell or other scripting languages.
• Experience troubleshooting issues in a growing environment.
• Good time management skills with ability to prioritize work efforts based on severity/impact to customers.
• Strong oral and written communications skills.
• Track record of working effectively within a team and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing platforms such as ServiceNow.
• Experience mentoring others and/or supervising others.
• Clearance: Due to the nature of the government contracts we support, US Citizenship is required. TS/SCI with specific polygraph required for position or TS/SCI and willingness to obtain a poly.

Education

• Candidate must have a Bachelor's degree with 12 years of relevant experience, Master’s degree with 10 years, Associate's with 14 years, or High School Diploma with 16 years.

Required Certifications

• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).

Desired Certifications

• Citrix Certified Administrator (CCA), Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft 365 Administrator, or equivalent.

ITIL Foundations Certification

• ITIL Foundations Certification

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $116,350.00 - $210,325.00

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.