Citizens Teller

Citizens; Town of Penfield (NY); On-site; USD 26,174 - 32,332; Part time

Benefits offered by this job

Comprehensive health care coverage

401k with corporate match

Tuition assistance

Paid time off for volunteering

Job summary

A banking institution in New York is looking for a Citizens Teller to provide exceptional customer service and personalized financial advice. This role requires strong communication skills and a customer-centric approach. Opportunities for career growth and comprehensive benefits are included. Starting salary is $19 per hour, with the possibility of earning up to $23.47 per hour based on experience and location.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.

Responsibilities

• Greet customers and demonstrate use of mobile app or ATMs.
• Provide personalized advice and connect customers to Bankers.

Skills

Strong listening and communication skills

Customer-centric

Problem-solving ability

Ability to use digital technology

Education

High School degree or GED

Job description

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Description

Starting Salary: $19 / hour and up

As a Citizens Teller – you make a real difference for our customers and the branch team.

What You’ll Do

You’ll greet our customers in our lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions. You’ll create amazing experiences, looking for opportunities to help customers achieve their financial goals by providing personalized advice and solutions that meet their needs, and connecting them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers and allow you to effectively respond to questions and concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What You’ll Get

• Meaningful work & relationships – help customers with important financial decisions that impact their lives, such as building a business, buying a house or paying for school.
• Commitment to community – 4 hours of paid time off annually for volunteering, separate from regular PTO, with donations to eligible 501(c)(3) organizations matched up to $1,000 yearly.
• Career opportunities, reward, and upskilling – promotions, training, coaching, and career planning resources to grow your career in any direction.
• Exceptional benefits – comprehensive health care coverage (medical, dental, vision), 401k with corporate match, tuition assistance, mental health and wellbeing programs, student loan refinancing discounts, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance long‑term customer relationships
• Ability to problem‑solve and provide solutions to customer issues
• Customer‑centric to deliver exceptional service
• Comfortable with using digital technology to support business goals
• Ability to work branch hours, which may include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link. Prepare by setting aside 30–45 minutes, recording in a quiet place with a camera‑ready device.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration
• Process‑oriented, energetic, detail‑oriented, and able to multitask effectively

Hours & Work Schedule

• Hours per Week: 30
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $19.00–$23.47 per hour. Actual pay is based on factors such as location and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, reproductive health decision‑making, race, religion, sex, sexual orientation, or any other protected category.

Why Work for Us

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.