Citizens Teller

Citizens; Plymouth (NH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Community involvement

Career growth

Benefits package

Job summary

Citizens Bank in Plymouth, NH is seeking a Teller to greet customers, assist with simple transactions, and demonstrate how to use our mobile app and ATMs. You will help customers meet their financial goals by offering personalized advice and connecting them with our bankers for next steps.

As part of the branch team, you will follow all policies, assist with cash handling, and work hours that may include weekends and evenings. This role emphasizes customer service and community focus.

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Responsibilities

• Greet customers in the lobby and assist with simple transactions.
• Demonstrate how to use mobile app and ATMs to complete transactions.
• Provide personalized advice and solutions to help customers meet financial goals.
• Refer customers to Citizens bankers for next steps when appropriate.
• Follow all financial policies and procedures, including cash handling and regulatory compliance.

Skills

Customer service

Cash handling

Communication

Digital literacy

Time management

Problem solving

Education

High School diploma or GED

Job description

Description

Starting Salary: $21 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

What you\u0027ll do

You\u0027ll greet our customers in our lobbies. You\u0027re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You\u0027ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you\u0027ll get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.

• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.

• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.

• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED

• Minimum of 6 months experience processing transactions (cash and/or digital payments)

• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers

• Strong listening and communication skills

• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship

• Ability to problem solve and provide solutions to customer issues

• Customer-centric to deliver exceptional service

• Comfortable with using digital technology to support the delivery of business goals

• Ability to work branch hours, which can include weekends and evenings

• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You\u0027ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You\u0027ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)

• Motivates others, like teammates, business partners, and specialists, through collaboration

• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

• Hours per Week: 30

• Work Schedule: Varies with branch needs and may include weekends and evenings

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague\u0027s or a dependent\u0027s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you\u0027ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.