Citizens Teller

Citizens; Michigan; On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Meaningful work

Volunteer program

Career growth

Comprehensive benefits

Job summary

Citizens in Michigan is seeking a customer service associate to greet customers in lobby areas and demonstrate how to use our mobile app or ATMs for simple transactions. You will provide personalized financial guidance and connect customers with Bankers for the next steps.

The position demands strong listening and communication skills, with a focus on delivering excellent service while following all policies and cash handling rules. Hours are branch-based, including weekends and evenings.

Qualifications

• High School diploma or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year customer experience, recommending and referring products/services.

Responsibilities

• Greet customers in lobby and demonstrate Citizens app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Adhere to all financial policies and cash handling procedures.

Skills

Customer service

Communication

Listening

Digital literacy

Cash handling

Education

High School diploma or GED

Job description

Starting Salary: $21 / hour and up

What you'll do

You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centrically to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

• Hours per Week: 35
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency
  The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
  We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
  

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.