Citizens Teller

Citizens Financial; Detroit (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Volunteer PTO for community service

Donation matching up to $1,000/yr

Health/dental/vision insurance

401K with company match

Tuition assistance

Job summary

Citizens Financial in Detroit is seeking a friendly Teller to greet customers in the lobby and guide them through simple transactions using our mobile app and ATMs. You will provide personalized advice to help customers meet their financial goals and connect them to Bankers for next steps.

You'll follow all policies, including cash handling and regulatory requirements, while delivering exceptional service. This role requires strong listening and communication skills and a willingness to work

Qualifications

• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Comfortable using digital technology to support business goals.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Provide personalized financial guidance and connect customers to Bankers when needed.
• Follow all policies and procedures including cash handling, and comply with state & local regulations.

Skills

Customer service

Communication

Listening

Problem solving

Digital literacy

Flexibility

Education

High School diploma or GED

Job description

Starting Salary: $21 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

What you'll do

You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

Hours per Week: 30

Work Schedule: Varies with branch needs and may include weekends and evenings