Citizens Branch Manager

Socket.dev; Lawrence (MA); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Branch Manager to lead a team in delivering exceptional customer experiences and driving sales growth in a high-volume retail banking environment.

You will coach colleagues, build community relationships, and align branch activities with budgeted targets while prioritizing financial acumen and strategic decision making to achieve branch goals.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management in Retail or Branch Banking.
• Proven record of meeting sales goals in a profit and loss environment.
• Drive customer experience validated by surveys.
• Strong partnerships with community & civic organizations.
• Must meet SAFE Act requirements including background checks and NMLS.
• Bachelor’s degree preferred; retail banking experience beneficial.
• Excellent leadership and operational integrity in a high-volume branch.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop teammates to achieve individual and collective goals.
• Direct all colleague and sales activities to exceed targets.
• Build relationships with the local community and organizations.

Skills

Leadership experience

Sales management

Customer service excellence

Branch banking experience

Coaching and development

Community partnerships

Education

High school diploma

Bachelor’s degree preferred

Job description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long‑term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer‑centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital‑first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch‑wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision‑making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • High School diploma or equivalent required
  • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world‑class customer service, and operational integrity in a high‑volume branch environment
  • 4 years sales management experience in Retail or Branch Banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community & civic organizations
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
  • Associate’s or Bachelor’s degree preferred
  • Retail banking
  • Talent sourcing & assessment

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $85,050 -$116,550 per year. Actual pay is based on various factorsincluding but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.